Island Manager - Puerto Rico at Sally Beauty Holdings in San Juan, PR

Summary: Sally Beauty Holdings is seeking an Island Manager to oversee the operational activities of 7-11 stores in Puerto Rico. The role involves driving sales, managing expenses, and ensuring excellent customer service while leading and developing store management teams. Responsibilities: - Embody and articulate the customer service model - Provide leadership to deliver great customer service to ensure excellent customer experience to maximize sales and customer loyalty in assigned stores - Understand the competitive landscape by observing and studying other companies to learn about current initiatives/strategies and share information with Management - Assess assigned Store Managers to determine talent opportunities and impact on store performance - Ensure that the Store Managers engage and develop their teams - Develop and maintain programs for recruitment, training and developing customer-focused associates through coaching - Monitor controlling expenses in assigned stores to maintain acceptable levels while minimizing adverse effects on store operations - Indirectly responsible for maintaining minimum shrink - Analyze financial reports and process monthly and other required reports - Provide oversight of all activities of the area store operations and personnel in the use of company policies - Lead a team of Store Managers that continually have a focus on driving world class customer experience, in-store presentation, and supporting the customer through proficient store operations Required Qualifications: - High School Diploma or equivalent - 1+ years' experience in business, management and/or merchandising experience - Requires specialty retail or trade knowledge, problem solving and driving associate engagement - Thorough knowledge of inventory management strategies, merchandising techniques and systems, including sales promotion activities of the Stores - Ability to plan, organize, lead and control - Ability to recognize, analyze, and quantify market trends - Understanding the customers' merchandise preferences and store variables - Understanding of assigned store capabilities and growth potentials - Ability to travel to include but not limited to overnights to attend sales operations meetings - Excellent oral and written communication skills in both English and Spanish - Problem Solver - Builds Collaborative/Organizational Relationships - Customer Focused Partner – Builds a customer-centric culture by leading the team in delivering exceptional service and fostering long-term relationships while identifying customer needs, trends, and opportunities to drive loyalty - Strong leadership and management skills - Engage and Inspire: High energy with a strong sense of urgency - Process/Quality Improvement - Drives Organization success/results - Strong, dependable work ethic and the ability to quickly adapt and learn - Business, Financial, Quantitative Acumen - Earn Trust and build a strong team - Enthusiasm for the beauty industry and its products. Strong desire to provide the best communication and education possible for stores - Valid drivers' license and good driving record Required Skills: Retail management experience, Inventory management strategies, Financial management Important Skills: Customer service leadership, Bilingual English, Bilingual Spanish Nice-to-Have Skills: Team building