Technical Customer Support Specialist… at SalesRabbit · Lehi

As a Technical Customer Support Specialist at SalesRabbit, you will help our customers succeed by resolving support issues quickly, clearly, and with empathy. You will be the go-to problem solver for our customers, supporting them through phone, email, and chat, documenting and troubleshooting issues across our mobile and web platforms, and escalating effectively when needed. This is a 6-month, full-time, non-exempt provisional role. High performers may be considered for conversion to a regular full-time role at the end of the term based on performance, business need, and available openings.

Who We Are:

SalesRabbit is the leader in field sales, operating as the only fully integrated field sales management platform, continuously evolving enterprise-ready selling solutions.

Where We’re Headed:

With our HQ in Lehi, Utah, a brand-new Rooflink office in Round Rock, Texas, and a team of 100+ and growing, SalesRabbit is charging ahead as the go-to solution for field sales teams and organizations across the country.

The Secret to Our Success:

We put our employees first. Along with competitive pay and benefits, we offer our employees all the comfort you’d expect from a high-growth SaaS company.

To be a good fit for SalesRabbit, you should:

• Have a strong sense of curiosity and enjoy improving processes
• Be both humble and confident, comfortable learning and taking feedback
• Thrive in a fast-moving, high-growth environment
• Love customers and helping them succeed
• Be willing to roll up your sleeves and help wherever needed
• Bring high character, reliability, and a team-first mindset

To be a good fit for this particular role, we require that you have:

• 1+ year experience in a customer-facing environment (call center, help desk, retail, hospitality, or similar)
• Strong written and verbal communication skills (this role is communication-heavy)
• Comfort supporting users with different levels of technical ability
• Strong attention to detail and follow-through (ticket hygiene, documentation, clear next steps)
• Technical proficiency navigating iOS, Android, and web applications
• A methodical approach to troubleshooting and problem solving
• Strong schedule adherence and operational reliability (punctuality, responsiveness, consistency)

While not required, experience in the following areas would be a plus:

• Experience in SaaS support, technical support, or a help desk environment
• Experience using ticketing systems (Zendesk, Intercom, Freshdesk, etc.)
• Experience supporting mobile apps (iOS/Android) and diagnosing login, sync, or permissions issues
• Experience writing process documentation or help center articles
• Familiarity with field sales workflows or door-to-door sales organizations

Responsibilities of the role:

• Provide support to customers via phone, email, and chat with empathy, clarity, and professionalism
• Troubleshoot issues across mobile (iOS/Android) and web, using a consistent and methodical approach
• Ask strong discovery questions to understand the customer’s workflow, symptoms, and desired outcome
• Document issues clearly, including what the customer is experiencing, what you tried, and what should happen next
• Share accurate, confidence-building ticket updates that set expectations without overpromising
• Escalate issues appropriately, including clear context and reproduction steps when possible
• Identify trends and recurring issues, and share insights to reduce repeat problems
• Support a disciplined, reliable support function by following defined processes and maintaining schedule adherence
• Participate in training and coaching during onboarding to ramp quickly and contribute consistently

Important Notes (Provisional / Fixed-Term):

• This is a 6-month, full-time, provisional (fixed-term) role.
• High performers may be considered for conversion to regular full-time roles based on performance, business need, and available openings. 
• Pay type: hourly/non-exempt

SalesRabbit is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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