Employee Success Business Partner Manager at Salesforce in Chicago, IL

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Job Category Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Join our world-class Employee Success Business Partner (ESBP) team during a pivotal era where CRM, AI, Data, and Trust converge. As an Employee Success Business Partner Manager, you will sit within our Employee Success for Employee Success (ES4ES / HR4HR) client group, partnering directly with HR and People leaders who shape the future of Salesforce's workforce.

This is not a traditional business partner role. You will operate as a trusted advisor to director and senior-manager level leaders across the Employee Success organization, including leaders in ESBP, Workforce Transformation, Agentic Talent Experience, and HR COEs. Your clients help execute Salesforce's people strategy day to day, which means your work has meaningful team- and org-level impact.

Responsibilities

• HR-for-HR Partnership: Serve as a proactive consultant to people leaders to support organizational strategy, business transformation, engagement and AI/Agent integration at the team and function level. You will align talent initiatives with fiscal year goals and support hiring strategies for your client group.
• Leadership Advisory & Coaching: Serve as a trusted advisor to your assigned leaders, using strong consultative skills to navigate a complex organizational ecosystem. You will provide values-aligned coaching — anchored in Trust, Customer Success, Innovation, and Equality — to support leaders through organizational change and engagement challenges. As a clear, empathetic communicator, you will bridge differing perspectives among practitioners, building the consensus needed to improve retention and drive strong people outcomes.
• Operational Excellence: Execute critical talent cycles including succession planning, merit and compensation reviews, and workforce planning for your client group. You will help test and refine internal initiatives before they are scaled to the broader organization.
• Cross-functional Collaboration: Mobilize stakeholders across Legal, Finance, and HR Centers of Excellence (COEs) as needed. You will help translate global corporate strategy into local, actionable guidance for your client teams.
• Analytics & Impact Measurement: Use data-driven insights to monitor and advise on team health. You will connect engagement data (from GIS surveys) to relevant business metrics like retention risk and team effectiveness.

Required Qualifications

• Relevant Experience: 5-7 years of experience as an HR/ES Business Partner or in a similar talent advisory role, with a track record of supporting director/senior-manager level clients.
• Business & Tech Acumen: A strong curiosity for how business operates, including growth trajectories, product lifecycles, and the impact of AI on the modern workforce.
• Change Management: Experience supporting teams through organizational change, using established change management frameworks to improve culture and effectiveness.
• Data Literacy: Ability to analyze people data and connect it to business outcomes.
• Relationship Building: A natural ability to build high-trust, collaborative relationships across diverse teams and formal/informal networks.
• Education: Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Preferred Qualifications

• Global Perspective: Familiarity with international data privacy and residency frameworks (e.g., sovereign cloud policies) and their impact on talent mobility.
• Talent Development Exposure: Exposure to coaching practices, high-potential assessment tools, or leadership pipeline programs.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $117,400 - $177,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.