Credit & Collections Analyst at Salesforce · Amsterdam

Credit & Collections Analyst Location: Netherlands - Amsterdam To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Collectors are directly responsible for ensuring that the accounts receivable portfolio is converted into cash, thereby positively impacting Salesforce’s cash flow through their efforts in directly collecting payments from customers. Healthy cash flow is looked upon by the investment community as both an efficiency and finance measure, which translates into a component of our stock price. Healthy cash flow funds operating expenses as well as investments in research and development, enabling us to fuel our growth. As the Accounts Receivable for the company continues to grow in dollar amount as well as the number of invoices, we continue to need additional collector bandwidth. This position will be assigned an individual Accounts Receivable portfolio in which they will be accountable. Job Description: Collects on assigned accounts receivable portfolio primarily via emails and telephone. Resolves accounts receivable dispute situations to the satisfaction of both SFDC and our customers. Uses good business judgment in working with/through other employees both within and outside of the SFDC Credit and Collection Department to achieve collection targets. Responsibilities: • Initiates collection reminders via emails or calls on assigned accounts in accordance with the Invoice Collection and Account Suspension Timeline, demonstrating good business judgment and due diligence in evaluating account solvency and the ability/willingness to pay. • Facilitate customer payment by providing necessary documentation, such as invoices or payment instructions, to the customer. • Resolves billing disputes by collaborating with Sales Operations, Sales teams, and other internal departments as needed. • Escalates collection accounts with significant payment issues to Collection and Sales management. • Works with credit analyst on financial distress accounts • Negotiates payment plans for accounts in financial distress and ensures approval for the plan according to the established approval matrix. • Performs a series of collection activities in accordance with Salesforce's collection policy and processes. These actions may include: • Escalates and ensure to obtain approval for suspension warning sending. • Performs account suspension on delinquent accounts in compliance with the specified policy, following the required collection activities. •  Provides Suspended account information to Write Off and Bad Debt team • Participates on process improvement projects as assigned • Provides reports on assigned portfolio as requested to collection management • Ensures compliance with all company policies • Provides training as requested. Required Skills: • Bachelor’s degree or equivalent combination of education and experience • Bilingual proficiency, including English, with strong verbal and written communication skills. • Two years collections experience in a high growth environment or equivalent experience and education. • Good customer relationship skills to manage a variety of customer interactions • Demonstrated initiative • Thrives in a team environment • Ability to work independently • Demonstrated participation in process improvement initiatives and/or project management experience • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines • Proficiency in effectively using Microsoft Suite of tools. Knowledge of Salesforce system is a plus. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.