Credit & Collections Analyst at Salesforce in Toronto, Ontario, Canada

Credit & Collections Analyst Location: Canada - Toronto To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Position Description: Collection Analysts are directly responsible for working with our end-user customers to receive payments for products and services. The position’s contribution is that by ensuring that the accounts receivable portfolio turns into cash, the company’s cash flow performance continues to grow each quarter. The investment community values our company at a high valuation multiple as a direct result of our excellent free cash flow performance. Consistent cash flow performance funds not only operating expenses but also investments in research and development to enable us to continue to grow. As the Accounts Receivable portfolio for the company continues to grow in dollar amount as well as the number of invoices, we continue to need additional resources to manage it. This position will be assigned an individual Accounts Receivable portfolio of between $20 and $40 million in which they will be accountable for its performance. Responsibilities: Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences to the satisfaction of both Salesforce and our customers. Uses good business judgment in working with/through other Salesforce employees including Sales to achieve results. Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship. Facilitate customer payments by providing necessary documentation to customer Resolves customer account differences working with other employees including Sales. Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person Participates on process improvement projects as assigned Provides reports on assigned portfolio as requested to A/R Operations management Ensures compliance with all company policies Provides training as requested. Skills: Collections experience in a high growth environment Good customer relationship skills to manage a variety of customer iterations Demonstrated initiative Ability to work independently Demonstrated participation in process improvement initiatives and/or project management experience Excellent communication (written and verbal) skills Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines Thrives in a team environment Able to use Microsoft suite of tools effectively. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. For Ontario-based roles, the base salary hiring range for this position is CAD 53,200 to CAD 74,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. This posting is to fill a vacancy on our team, unless otherwise noted.