Applied AI Coach at Salesforce in California - Irvine

Summary: Salesforce is the #1 AI CRM, where innovation meets customer success. The Applied AI Coach will own the customer journey from the initial sale to the stable deployment of AI, ensuring that AI delivers the promised business outcomes. Responsibilities: - Design and execute success plans to measure whether AI agents are meeting their goals and matching the original business case - Run four-week sprints to diagnose and resolve performance issues when AI results are lagging - Lead business reviews with customer teams, demonstrating tangible value through outcome data rather than simple usage reports - Track AI agent deployment and adoption weekly to ensure stability in production Required Qualifications: - Degree in Computer Science, Information Systems, Engineering, Data Science, or a related field - 1–3 years of work or internship experience in technical roles such as data analytics, engineering, or technical support - Proven ability to work directly with customers to solve problems and communicate technical concepts clearly - Hands-on experience with prompt engineering, vibe-coding tools, or LLMs - Strong analytical skills with the ability to interpret outcome models and prove the value of AI - Clear understanding of how AI systems and large language models function in a business setting Preferred Qualifications: - Experience diagnosing unexpected AI model behavior or model drift over time - Ability to craft compelling data narratives that support executive decision-making - A GitHub portfolio showcasing AI experiments or projects Required Skills: Prompt Engineering, Large Language Models, AI Systems, Data Analytics, Technical Support, Analytical Skills, Outcome Modeling Benefits: Time off programs, Medical, Dental, Vision, Mental health support, Paid parental leave, Life and disability insurance, 401(k), Employee stock purchasing program