Valet Attendant at Saint Francis Health System in New Haven, CT

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Part Time

Evenings

Shift: Mon-Fri, 3pm-7pm

Job Summary: The Valet Attendant greets patients and visitors upon their arrival to the health system and provides exceptional customer service by driving, parking and retrieving vehicles in a prompt and safe manner. This role provides concierge services including giving directions, answering general inquiry questions, and transporting patients and visitors to various locations.

Minimum Education: High School Diploma or GED.

Licensure, Registration and/or Certification: Cardiopulmonary Resuscitation (CPR). A valid driver's license with no violations.

Work Experience: Minimum 6 months of related experience.

Knowledge, Skills and Abilities: Exceptional customer service skills with the ability to greet and acknowledge patients and visitors in a friendly, professional manner. Ability to safely operate all types of vehicles including those with manual transmission. Ability to be physically agile and stand for extended periods of time. Ability to maintain a clean and organized workspace. Excellent communication skills, both written and verbal.

Essential Functions and Responsibilities: Opens doors and assists patients and visitors upon arrival and departure from the health system. Drives, parks, and retrieves customers' vehicles in designated valet storage area, properly securing vehicles by locking doors, windows, and setting the parking brake. Tags all car keys and files keys in the valet closet. Assists patients and guests with bags or other items, further providing a positive arrival and departure experience. Monitors the parking area and directs private and commercial traffic to keep the flow of vehicles moving and free from overcrowding. Ensures cleanliness of the parking lots by disposing of displaced trash properly and contacting appropriate personnel to dispose of any bio-hazard waste found for safe handling and disposal. Assists patients and visitors with directions and information by actively listening and responding to patient and visitor questions. Provides assistance to patients and guests including transporting them to various locations in wheelchairs, helping individuals out of and into vehicles, and utilizing a gait belt to ensure proper safe handling of individuals, as needed.

Decision Making: Independent judgment in making minor decisions where alternatives are limited, and standard policies/protocols have been established.

Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

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EOE Protected Veterans/Disability