USRN Process Trainer at Sagility · Quezon…

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.DUTIES & RESPONSIBILITIES:

• Facilitate New hire training, Attrition training, and Ongoing training.

• Participate and get certified in the Train the Trainer program facilitated by Sagility and the client. • Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.

• Responsible for maintenance and inventory of all training material they are assigned to. • Develops and implements report methodology to determine status and to verify their certification into the operation.

• Accountable for the quality of all agents brought to the floor sign off methodology.

• Adheres to schedule of training programs.

• Attends training meetings.

• Expands training knowledge through seminars and keeping abreast of current training issues. • Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.

• Works with operations to design and implement refresher training for current certified agents.

General Safety and Security • Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS) • Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions • Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), HITECH Act and URAC Job title: USRN Process Trainer Job Description:

DUTIES & RESPONSIBILITIES:

• Facilitate New hire training, Attrition training, and Ongoing training.

• Participate and get certified in the Train the Trainer program facilitated by Sagility and the client.

• Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.

• Responsible for maintenance and inventory of all training material they are assigned to.

• Develops and implements report methodology to determine status and to verify their certification into the operation.

• Accountable for the quality of all agents brought to the floor sign off methodology.

• Adheres to schedule of training programs.

• Attends training meetings.

• Expands training knowledge through seminars and keeping abreast of current training issues.

• Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.

• Works with operations to design and implement refresher training for current certified agents.

General Safety and Security • Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS) • Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions • Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), HITECH Act and URAC

Location: Quezon City, Bridgetowne ZetaPhilippines