Sagility→
Temporary Trainer (PHRN) at Sagility in Quezon City, Bridgetowne Zeta
Job Description
Temporary Trainer (PHRN)
Location: Quezon City, Bridgetowne Zeta · Partially Remote/Hybrid
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Education/Experience:
- Active Philippines Registered Nurse (RN) License; and USRN
- All US Registered Nurses (Mainland US and US Territories), whether working onshore or offshore, must hold an active and unrestricted license for each U.S. states. Must have prior nursing experience preferably: 3 years and minimum acceptable: 2 years.
- Experience in adult classroom situations;
- Experience managing a dynamic and diverse classroom environment;
- Thorough Knowledge of US Healthcare Delivery System;
- Thorough knowledge of claims processing;
- With thorough understanding of performance SLAs;
- With understanding of all binding laws and regulations related to the project
Mandatory Skills:
- Effectively communicates areas of training success, opportunities, and resolutions to both internal and external stakeholders.
- Demonstrates emotional intelligence in handling sensitive clinical training topic
- Provides leadership in the development of comprehensive clinical training programs
- Possesses solid knowledge of learning sciences and proven methodologies, applying them effectively in the development of learning solutions and training programs.
- Project Management to Lead the planning and coordination of clinical training classes, ensuring timely completion of trainer activities
Preferred Skills:
- PowerPoint presentation development
- Development of training tools to aid in the training process
Roles & responsibilities:
- Training Delivery & Facilitation
- Oversees clinical training classes, ensuring timely completion of trainer activities.
- Facilitates monthly trainer observation and coaching.
- Instructional Design
- Collaborates with subject matter experts to contribute to the design and continuous update of training materials.
- Demonstrates proficient knowledge of various instructional design methodologies, ensuring their integration into the development of clinical training programs.
- Technology Application
- Recommends solutions for clinical training gaps by leveraging technology and tools.
- Stays knowledgeable about different technology applications that can enhance clinical training effectiveness.
- Knowledge Management
- Oversees documentation adherence of clinical training teams, ensuring proper documentation of materials and processes.
- Generates insightful reports on clinical training outcomes, providing a clear view of progress and effectiveness.
- Contributes to the alignment of clinical training programs with organizational strategies.
- Seeks opportunities for cost-effective solutions in training delivery and ensure prudent resource allocation to optimize resources and minimize expenses while meeting training objectives.
- Consulting & Business Partnering
- Acts as a consultant for clinical learning and development needs.
- Collaborates with clinical leaders across all departments and clients to implement enhancements in the training curriculum.
- Organization Development & CultureFosters a positive learning culture within the clinical training function and support organizational development initiatives.
- Drives a culture of continuous improvement in training practices.
- Talent Strategy & Management
- Identifies and develops talent within the clinical training team.
- Ensures alignment of clinical associate training managers and trainers with documented standards.
- Provides recommendations to clinical Sr. Training Manager and senior training leaders on feasible and actionable M&Ps.
- Leads and monitors execution of training initiatives to enhance clinical acumen and capability.
- Change Management
- Identifies and addresses potential issues related to compliance and audit in the clinical training context.
- Identifies and drives change management initiatives within the clinical training function.
- Performance Improvement
- Proactively identify opportunities for performance improvement in clinical training programs.
- Collaborate with clinical stakeholders to implement enhancements and drive performance improvement in training initiatives.
- Data & Analytics & Future Readiness
- Utilizes data and analytics to generate insightful reports on clinical training program outcomes.Stays informed about industry changes, integrating updates into clinical training modules for future readiness.
The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned
DUTIES & RESPONSIBILITIES:
- Facilitate Initial Product and Services training, Attrition training, and Ongoing training, typically in a classroom setting.Participate and get certified in the Train the Trainer program facilitated by the client.
- Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.
- Responsible for maintenance and inventory of all training material they are assigned to.
- Develops and implements report methodology to determine status and to verify their certification into the operation.
- Accountable for the quality of all agents brought to the floor sign off methodology.
- Adheres to schedule of training programs.
- Attends training meetings.
- Expands training knowledge through seminars and keeping abreast of current training issues.
- Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.
- Works with operations to design and implement refresher training for current certified agents.
- General Safety and Security
- Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS)
- Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions
- Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), HITECH Act and URAC
COMPETENCY REQUIREMENTS:
With Expert Competency Level in the ff.:
Communication Skills (Spoken)
Communication Skills (Written)
Customer Service Orientation
Computer Literacy
Sense of Urgency
Pasion For Excellence
Working in Teams / Interpersonal Skills
Work Organization
Analytic Skills
Problem Solving
Thriving in Change
Presentation Skills
Training Needs Analysis
With Advanced Competency Level in the ff.:
Training Design and Development
OTHER REQUIREMENTS:
Reports to:
Associate Training Manager
Supervises:
Trainees
Education and/or Experience:
Active Philippines Registered Nurse (RN) License; and USRN
All US Registered Nurses (Mainland US and US Territories), whether working onshore or offshore, must hold an active and unrestricted license for each U.S. states. Must have prior nursing experience preferably: 3 years and minimum acceptable: 2 years.
Experience in adult classroom situations;
Experience managing a dynamic and diverse classroom environment;
Thorough Knowledge of US Healthcare Delivery System;
Thorough knowledge of claims processing;
With thorough understanding of performance SLAs;
With understanding of all binding laws and regulations related to the project
Certificates, Licenses, Registrations:
Active Philippine Certified Registered Nurse (RN) and country mandated license requirements.
For USRN Lines of Businesses: Unrestricted US Certified Registered Nurse (USRN) license, state license requirements, CEUs and state mandate requirements.
Language Skills:
English, additional language a plus. Have excellent communication skills to provide professional and empathetic interactions to new and existing SNP members with multiple complex needs.
Computer Skills:
MS Office, Planning, Controlling, Organizing and Management Skills.
Reasoning Ability:
Must be able to problem solve, and determine problems, also to recommend solutions. To seek out better methods of training classes to operate. Strong People Management, customer orientation and Analytical skills.
Work environment:
The work environment is professional, office.
Business casual attire.
Physical demands:
May require weekend, evening, or over-time work.
Work demands:
Complete SNP/Care Coach training and certification program. Also, meet or exceed quality target or assigned KPI.
Location: