Healthcare Associates (Social Media… at Sagility · Tagbilara…

Healthcare Associates (Social Media Applications) Location: Quezon City, Bridgetowne Giga Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Member helpdesk support Customer support-Enquiry Job title: Healthcare Associates (Social Media Applications) Job Description: About the Role We are looking for passionate and customer-focused individuals to join our growing healthcare support team! In this role, you will assist members, providers, and healthcare partners by answering inquiries, resolving concerns, and ensuring a smooth customer experience. If you enjoy helping people, solving problems, and working in a fast-paced environment—this role is for you! What You'll Do Handle customer inquiries via calls, email, or chat Provide information on benefits, eligibility, claims, and authorizations Assist healthcare providers and members with their requests Process or support pre-authorization and service-related requests Ensure timely and accurate resolution of concerns Maintain a professional and customer-first approach at all times Use internal systems and tools to manage cases and updates Meet or exceed quality, productivity, and customer satisfaction targets Strong communication skills (English – verbal and written) Customer-focused mindset with a passion for helping others Good problem-solving and analytical skills Comfortable using computers and multiple systems Ability to work in a team-oriented and fast-paced environment Organized, dependable, and detail-oriented What We're Looking For At least 2 years in college or a college graduate (any course) With or without BPO/Customer Service experience (experience is an advantage) Healthcare account experience is a plus but not required Why Join Us? Competitive salary and incentives HMO and other benefits Career growth and development opportunities Supportive and inclusive work environment Training provided to help you succeed 👉Start your healthcare career with us today — apply now! At Sagility, we are dedicated to diversity, equity, and inclusion. It is our endeavour to hire individuals from diverse backgrounds. We offer equal employment opportunities to all, without discrimination based on race, ethnicity, gender, or any other legally protected status. Our hiring decisions are based entirely on qualifications, experience, and the job requirements, ensuring fairness and equal opportunities for all applicants. Our dedication to equal opportunity applies to all employment decisions, including recruitment, promotion, compensation, benefits, and training. We are committed to fostering a diverse and inclusive environment where every employee is valued for their unique perspectives and talent. Location: Quezon City, Bridgetowne GigaPhilippines Additional Locations: Tagbilaran City, Governor's Mansion, Iloilo, Cybergate, Pavia, Alabang, Plaza E Building