Assistant GM - Greenwich, CT at Sage + Sound in Greenwich, CT

What You’ll Do

Team Management & Development

Partner with the GM and Ops to manage and develop the frontline floor team, ensuring smooth daily operations from open to close.

• Oversee opening and closing procedures, shift coverage, and day-to-day task execution
• Manage team scheduling, timecard accuracy, and compliance with labor laws

Sales & Marketing Support

Support the GM in partnering with the marketing team to hit objectives, KPIs, and elevate the overall guest experience.

• Create monthly sales challenges to motivate and engage the team
• Develop realistic individual sales goals for each team member and monitor progress throughout the month

Inventory & Store Standards

Keep the floor and back-of-house running beautifully — organized, well-stocked, and always presentation-ready.

• Monitor inventory levels, manage supply orders, and ensure proper storage and usage
• Ensure the store is clean, organized, and consistently meets company standards for presentation and safety

Client Experience & Service

Champion a high standard of guest service and help build the kind of loyalty that keeps clients coming back.

• Ensure every client interaction reflects Sage + Sound's commitment to exceptional service
• Address customer feedback thoughtfully and contribute to a culture of warmth and genuine connection

Policies & Compliance

Uphold company standards across the board — from SOPs and safety regulations to the day-to-day norms that keep operations running smoothly.

• Enforce company policies, standard operating procedures, and safety regulations
• Model and reinforce a culture of accountability and consistency on the floor

Qualifications

• 2+ years in a supervisory or team lead role in wellness, hospitality, or retail
• Comfortable with scheduling, timecard management, and developing frontline team members
• Able to set, track, and motivate a team around individual and collective sales goals
• Genuinely passionate about delivering exceptional guest experiences and building loyalty
• Detail-oriented with experience managing inventory, store standards, and compliance
• A team player who works well alongside a GM and cross-functional partners like marketing and ops

What We Offer

• Competitive salary
• Medical benefits (for full-time employees)
• Paid Sick leave
• Generous Employee Discount on select products and services

Sage + Sound provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.