IT Intern

Job Description

Location: Onsite – Lanham, MD
Department: Information Technology
Reports To: IT Operations Manager

Position Overview

Safeware, Inc. is seeking a motivated and detail-oriented IT Intern to support our IT team in delivering high-quality technical support to both on-site and remote employees. This internship provides hands-on experience with help desk operations, hardware/software troubleshooting, and IT systems in a fast-paced business environment.

The IT Intern will assist with resolving technical issues, maintaining systems, and supporting end users while gaining exposure to enterprise-level IT operations.

Key Responsibilities

• Provide first-level technical support for hardware, software, and system-related issues
• Respond to help desk requests via ticketing system, email, phone, or in person
• Assist in diagnosing and troubleshooting basic technical issues
• Support installation, configuration, and maintenance of computer hardware and software
• Help resolve connectivity issues related to networks and devices
• Document issues, resolutions, and processes in the help desk system
• Assist with user account setup, password resets, and access requests
• Support IT inventory tracking and equipment setup
• Help maintain and update training materials and user documentation
• Participate in testing system updates, patches, or new tools
• Escalate more complex issues to senior IT staff as needed
• Provide excellent customer service and follow up to ensure issue resolution

Learning Opportunities

• Exposure to help desk ticketing systems and IT workflows
• Hands-on experience with Windows environments and Microsoft Office 365
• Understanding of network basics (LAN/WAN, connectivity troubleshooting)
• Insight into ERP systems (e.g., Prophet 21) and business applications
• Development of problem-solving and customer service skills in IT

Qualifications

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field
• Basic understanding of computer hardware, software, and operating systems
• Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams)
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Strong attention to detail and willingness to learn

Preferred Skills (Nice to Have)

• Experience with help desk or ticketing systems
• Basic knowledge of networking concepts
• Exposure to SQL or ERP systems
• Interest in IT support, systems administration, or cybersecurity