Manager, Collections at SafeStreets in Lehi, UT

SafeStreets USA is dedicated to creating safer, stronger communities across the country. We’re looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At SafeStreets USA, you’ll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do.

Job Summary

The Collections Manager oversees the company’s customer collections operations with a focus on minimizing delinquencies, optimizing cash flow, and maintaining a positive customer experience. This role manages a team responsible for collecting on both residential and commercial accounts for a home security subscription-based business, ensuring compliance with industry regulations and company policies.

Essential Functions and Responsibilities

The essential functions listed below are representative of the duties required to successfully perform this role. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

• Lead, mentor, and develop the Collections team, including supervisors, collectors, and support staff.

• Set performance goals, KPIs, and incentive structures tied to collection effectiveness and customer satisfaction.

• Develop and implement strategic plans to improve collection rates while protecting customer relationships.

• Partner closely with Sales, Customer Service, and Legal teams to ensure a unified approach to account management.

Competencies & KPI’s

• Crisis and escalation management

• Customer-focused mindset

• Data-driven decision making

• Bad debt percentage

• Collections rate on delinquent accounts

• Team productivity and quality scores

Skills, Physical Demands & Work Environment

• Must be able to lift up to 25 lbs. and sit or stand for periods throughout the work day.

• Work is performed in an office setting

• Available to accommodate varying schedule needs

• High call volume and performance-based environment

• Must be able to speak clearly and professionally on the phone

Licenses, Certifications, & Educational Requirements

• All SafeStreets employees must be 18 years of age or older.

• Sales, Customer Service and/or Collections experience required

• Education required GED/HS

• Been employed at SafeStreets for a minimum of 2 years or previous management experience of at least 2 years preferred.

Compensation

SafeStreets compensation may include base pay and, for eligible roles, variable compensation or bonuses. Variable and bonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal, state, and local wage laws, including applicable minimum wage and overtime requirements. Variable pay, if applicable, is defined in a separate compensation plan.

Employment is contingent upon successful completion of a background check and any additional security clearances or licenses required for the role, including applicable state licensing requirements.

SafeStreets is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification under applicable law.

Employment with SafeStreets is at-will, meaning that either the employee or SafeStreets may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

I acknowledge that I have received, read, and understand this job description. I understand that this document describes the general nature and level of work required for this position and does not constitute an employment contract, either express or implied. I further understand that my duties, responsibilities, compensation, and work location(s) may change based on business needs and applicable laws, and that I am responsible for performing my job in compliance with all SafeStreets policies and applicable local, state, and federal laws.

California Only: I understand that my compensation and work hours are governed by California wage and hour laws, including minimum wage, overtime, meal and rest periods, timekeeping requirements, and applicable local minimum wage ordinances based on where work is performed. I agree to accurately record all hours worked and understand that off-the-clock work is prohibited.