Customer Experience Expert at Safelite in Rockhampton, Queensland, AU

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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ull‑Time | Rockhampton QLD | $34.28ph + Super

Join a team that puts people first!

Our Rockhampton Service Centre is growing, and we’re looking for a confident, customer‑focused professional who thrives in a hands‑on, fast‑paced environment. If you’re passionate about delivering exceptional service and enjoy being the friendly face customers rely on, this is your opportunity to shine.

Why You’ll Love Working With Us

Every day, you’ll make a real impact. You’ll be the first point of contact for our Automotive Glass customers — greeting them, supporting them, and ensuring their experience is smooth from start to finish. You’ll also be part of a supportive team that values collaboration, celebrates wins, and invests in your growth.

What You’ll Be Doing

Your role is all about creating great experiences and keeping our Service Centre running smoothly. You will:

• Deliver warm, professional face‑to‑face customer service
• Welcome customers and visitors with a positive, can‑do attitude
• Respond to enquiries via phone, email, and in person
• Support the Branch Manager with daily operations and admin tasks
• Keep customers updated on delivery lead times
• Conduct vehicle repair inspections
• Understand customer needs and educate them on our full range of services
• Raise job authorities and issue invoices
• Schedule repair bookings and manage workflow
• Resolve customer concerns and follow up on queries

What You Bring

You’re someone who takes pride in your work and enjoys helping people. You’ll succeed here if you have:

• Professional presentation and communication skills
• Clear, confident verbal and written communication
• A current driver’s licence (essential)
• Strong problem‑solving skills and a customer‑first mindset
• Ability to support the Service Centre Manager with admin and coordination
• Excellent time management and the ability to prioritise
• Comfort working in a fast‑paced environment
• Intermediate to advanced Microsoft Office skills
• Full Australian work rights

Work Requirements

• Weekday hours vary depending on Service Centre needs
• Full‑time hours: Monday–Friday
• Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm
• Ability to work Saturdays when required (overtime paid)
• Full Australian work rights required

What’s In It For You

• A supportive, team‑oriented workplace
• Opportunities for growth and development
• Competitive hourly rate
• Reward and recognition programs
• A role where no two days are the same

If you’re ready to bring your customer service expertise to a team that values quality, teamwork, and genuine care, we’d love to hear from you. Apply today and take the next step in your career!

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron ®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.