Network Engineer II at Saddleback… · Location…

Job Summary: The Network Engineer II supports the design, deployment, maintenance, security, and performance of network, infrastructure, cloud, and communications platforms across internal and customer-facing environments.

This role maintains WAN, MAN, LAN, firewall, routing, switching, wireless, DNS, DHCP, server, virtualization, and cloud infrastructure. The Network Engineer II troubleshoots complex network and system issues, supports platform monitoring and security practices, and assists with physical and logical network design.

The position requires strong technical ownership, clear documentation, disciplined troubleshooting, and the ability to support both day-to-day operations and advanced technical projects.

Key Outcomes of the Role:

Success in this role looks like:

• Success in this role looks like:
• Reliable and secure network infrastructure that supports business operations and customer environments
• Well-maintained WAN, MAN, LAN, firewall, routing, switching, wireless, DNS, DHCP, server, and cloud platforms
• Clear visibility into network health, performance, capacity, risks, vulnerabilities, and lifecycle needs
• Timely resolution or escalation of complex network, system, cloud, and platform issues
• Network and infrastructure changes that are planned, documented, tested, and implemented with minimal disruption
• Strong support for cybersecurity practices, including patching, vulnerability remediation, access control, and monitoring
• Accurate documentation, diagrams, configuration records, and operational notes for supported environments

IT & Platforms Team Role:

Members of the IT & Platforms Team:

• Embody and reinforce the company’s ASCEND principles: Accountable, Solutions-Oriented, Curious, Empowered, Nimble, and Data-Driven
• Support secure, reliable, scalable, and well-documented technology platforms
• Follow established standards for architecture, configuration, documentation, monitoring, change control, and escalation
• Proactively identify technical debt, recurring issues, infrastructure risks, and opportunities for improvement
• Partner with Operations, Support, Field Services, Customer Service, vendors, and MSP customer stakeholders
• Balance speed and stability by using tools, automation, and standard processes where they reduce risk and improve supportability
• Maintain a mindset of continuous improvement, technical curiosity, and professional ownership

Essential Duties and Responsibilities:

Network Infrastructure & Platform Support

• Install, configure, maintain, and monitor network hardware, systems, and platform infrastructure
• Support WAN, MAN, LAN, routing, switching, firewalls, wireless, DNS, DHCP, load balancing, and related services
• Maintain network functionality, performance, security, and data integrity across supported environments
• Assist with physical and logical network design, implementation planning, and infrastructure upgrades
• Support servers, virtualization platforms, cloud infrastructure, and related platform dependencies
• Administer Azure, Microsoft 365, VMware, and other infrastructure or platform tools as assigned

Troubleshooting, Monitoring & Incident Support

• Troubleshoot and investigate complex network, system, cloud, and platform issues
• Monitor network and platform health, performance, alerts, capacity, and service-impacting risks
• Support incident response, outage investigation, root cause analysis, and follow-up remediation
• Escalate issues appropriately with clear troubleshooting history, impact notes, and recommended next steps
• Work with vendors, carriers, and platform providers to resolve service-impacting issues

Security, Patching & Operational Standards

• Maintain network and system security through patching, hardening, monitoring, and vulnerability remediation
• Support firewall, access control, VPN, segmentation, and secure configuration practices
• Follow cybersecurity policies, change management practices, and documentation standards
• Identify security gaps, aging systems, configuration drift, and operational risks
• Assist with compliance, audit, logging, access review, and security documentation as needed

Project, Installation & Customer Support

• Work on advanced technical projects involving networks, systems, cloud, communications, and infrastructure
• Procure network equipment and coordinate installation tasks, replacements, upgrades, and vendor activities
• Support MSP customer environments, including customer networks, managed hardware, cloud services, and onsite work when needed
• Assist Field Services, Support, Customer Service, and senior technical staff with customer-impacting issues
• Document installations, configuration changes, equipment details, diagrams, and operational procedures

AI, Automation & Responsible Tooling

• Use approved AI, automation, and scripting tools to support network troubleshooting, configuration research, documentation, analysis, and operational improvement
• Protect confidential, customer, security, and network-sensitive information when using AI or automation tools
• Validate AI-assisted recommendations, commands, scripts, and configuration guidance before applying changes to production systems
• Use automation where appropriate to improve consistency, monitoring, documentation, and repeatable network operations

The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience
• Five years of experience supporting networks, routers, switches, firewalls, servers, or related infrastructure
• Experience installing, configuring, deploying, and maintaining WAN, MAN, LAN, firewall, and network hardware
• Experience with Cisco IOS, Arista EOS, or similar enterprise networking platforms
• Experience with Microsoft Server, Linux, Microsoft 365, Azure, VMware, and cloud or virtualization platforms preferred
• Knowledge of DNS, DHCP, VPN, load balancing, routing protocols, switching, wireless, and firewall administration
• Knowledge of telecommunications infrastructure, network security practices, and the OSI model
• Experience working with vendors, carriers, software applications, and customer-facing technical environments preferred
• Certifications such as CCNA, CCNP, Azure, AWS, VMware, Network+, Security+, or equivalent are preferred

Knowledge/Skills/Abilities:

• Strong understanding of enterprise networking, infrastructure, cloud, virtualization, and cybersecurity concepts
• Ability to troubleshoot complex network, system, cloud, and platform issues
• Strong customer service skills with the ability to support internal users and MSP customers professionally
• Ability to communicate technical information clearly to technical and non-technical audiences
• Strong organization and time management skills with the ability to manage multiple priorities
• Ability to work independently while collaborating with senior engineers, support teams, vendors, and stakeholders
• Strong documentation discipline, including diagrams, runbooks, configuration notes, and change records
• Ability to research, analyze, evaluate, and recommend technical solutions
• Proactive approach to monitoring, risk reduction, lifecycle management, and continuous improvement
• Proficient with Microsoft Office, Microsoft 365, administrative tools, monitoring platforms, and related technical systems

Equal Employment Opportunity and Preference Policy

The Company is an Equal Opportunity/Affirmative Action Employer. In accordance with the Salt River Pima-Maricopa Indian Community preference policy and applicable law, preference in employment, promotion, transfer, training, and rehire will be given in the following order: (1) Enrolled SRPMIC Community Member Veteran, (2) Enrolled SRPMIC Community Member, (3) Legal Spouse of an Enrolled SRPMIC Community Member, (4) Enrolled Member of another federally recognized Indian Tribe, and (5) other qualified applicants. All employment decisions are based on qualifications, ability, and job performance.