Retail Sales Associate at Saatva in Cleveland - OH

Summary: Saatva is the largest online luxury mattress brand in the US, dedicated to providing healthy and restorative sleep. They are seeking dedicated Sleep Guides to enhance customer experiences in their Viewing Rooms by providing expert knowledge and service. Responsibilities: - Engage with customers and team members in person during scheduled shifts - Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues - Maintain timely and regular attendance as a key performance expectation during all scheduled shifts - Be available to work weekends and major retail holidays - Deliver a world-class experience to our customers - Become a product expert to confidently assist customers - Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed Required Qualifications: - Engage with customers and team members in person during scheduled shifts - Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues - Maintain timely and regular attendance as a key performance expectation during all scheduled shifts - Be available to work weekends and major retail holidays - Exceptional oral and written communication skills - Strong interpersonal abilities to build rapport effortlessly with customers and team members - A passion for delivering outstanding customer experiences - Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results - Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously - Positive attitude (we value and hire nice people!) Preferred Qualifications: - 1-2 years of retail sales or customer service experience; however, we're willing to train the right candidate! - 1 year of telecommunications or call center experience is preferred Required Skills: Retail sales experience, Customer service experience Important Skills: Telecommunications experience, Oral communication skills, Written communication skills Nice-to-Have Skills: Multitasking skills, Computer proficiency, Interpersonal skills, Positive attitude Benefits: Medical, Dental, and Vision Insurance, Paid Vacation, Annual Bonus Program, 401K with Employer Match, FSA/HSA/Commuter Benefits, Discounted Blink Gym Membership, Employee and Friends & Family Discounts on Products, Collaborative and supportive team environment, Referral Bonus Program Eligible