Keyholder (Full-Time) at Sézane in Charleston, SC

Sézane logo KEYHOLDER (FULL-TIME) AT SÉZANE On-siteCharleston, South Carolina, United StatesRetailFull-time Posted few hours ago DESCRIPTION "I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention. To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew. Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day." - Morgane Sezalory, Founder & CEO. To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Care to imagine what comes next with us? We can't wait to hear from you! We are seeking the talents of a Keyholder to contribute to the next chapter of Sézane’s journey. The position is based in Charleston, SC. Your missions will be the following: Ensuring a Unique Customer Experience Within Your Appartement • Make the customer the priority of the Appartement ; • Guarantee a personalized welcome to all our customers and optimal customer service ; • Show proactivity, expertise, and passion ; • Direct solutions for both Appartement and web (omnichannel approach) ; • Use the various Sézane & Octobre communication channels to develop your product knowledge ; • Share your product knowledge and sales techniques with educational skills to both customers and team members ; • Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights ; • Ensure quality concierge service by following the relevant procedures. Being The Manager's Ambassador • Have a comprehensive view of the floor to ensure an optimal customer experience ; • Be available to all team members through your presence on the floor ; • Lead and empower teams on a daily basis ; • Communicate information necessary for business activities ; • Promote cooperation within the team and between Managers ; • Create group cohesion and mutual support ; • Manage your team by motivating them and creating a positive and harmonious work environment ; • Generate enthusiasm and passion through team activities, morning briefings, and information sharing ; • Train new team members ; • Embody your role as a frontline manager by sharing team members' questions with the Managers. Ensuring The Brand Image • Ensure teams properly embody the brand (Dress code/Attitude) ; • Maintain the Appartement's appearance ; • Participate in new collection implementation and training ; • Ensure merchandising standards are maintained throughout the day ; • Follow fashion trends and monitor competitors. Ensuring Operations And Efficiency • Plan and organize store activity (daily schedule) ; • Master Sézane policies, standards, and procedures ; • Apply and enforce operational processes, particularly point of sale management (opening and closing) ; • Manage specific processes (returns, exchanges, order pick-ups) ; • Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience ; • Ensure the safety of people and property ; • Prevent inventory shrinkage. REQUIREMENTS • Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity ; • Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example ; • You are skilled at supporting and developing your team members to ensure optimal customer service ; • You are an agile person with a dynamic personality to successfully carry out all these missions. BENEFITS Pay rate: $27/hr Plus a competitive benefits package Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation. If this role and Sézane speaks to you, apply now ! More about Sézane Sézane logo VISIT WEBSITE More than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everything we do. To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Sézane is a playground which resembles no other, your job today won't be the same as yesterday, and probably nothing like tomorrow. If that appeals to you, we can't wait to hear from you! MORGANE SÉZALORY Workable uses cookies to improve user’s experience, personalise ads and analyse traffic. You can accept all cookies, decline all optional cookies, or manage your cookie settings. To learn more, view our cookies policy. Cookies settings Accept allDecline all