Head of Product Performance at S&P Global in Raleigh, NC

Head of Product Performance Location: US - NC - RALEIGH 421 FAYETTEVILLE STREET About the Role: Grade Level (for internal use): 13 The Team: The Product Performance group manages the operational framework for the entire product organization within MI’s Enterprise Solutions. This team designs and manages the processes, data analytics, and tool ecosystems that enable our product teams to build, launch, and scale enterprise solutions effectively and consistently. Comprised of the Product Delivery and Product Operations teams, we are the driving force behind the delivery of superior solutions for our customers. Responsibilities & Impact: As the Head of Product Performance, you will directly influence how our products go to market and perform. By streamlining the product development lifecycle and leveraging data-driven insights, you will accelerate product delivery, enforce cross-functional alignment, and drive user adoption. Your leadership ensures that our product strategy and operational investments translate directly into measurable efficiency and growth. This role drives organizational efficiency and builds the enterprise-wide "muscle memory" for world-class product delivery. Lead, scale, and mentor the Product Performance function, including the Product Delivery and Product Operations teams, empowering them to execute on complex organizational objectives. Set the strategic vision and framework for the product development lifecycle (PDLC) and oversee the governance of key operating rituals (e.g., Annual Planning, Quarterly Business Reviews, Product Kick-Offs, Demo Days, etc.). Direct the framework and strategic approach for critical Tier 1 product launches, enabling your team to build world-class go-to-market products with a delivery-first mindset. Champion a data-driven culture at the executive level by guiding the analytics team's strategy in leveraging tooling and usage platforms to surface actionable insights and translate data into high-level business strategies. Define the strategic roadmap for the product organization's operational tool stack and act as the executive sponsor for data integrity initiatives to establish a single source of truth (e.g., in Aha! Roadmap, Pendo, Bloomfire). Facilitate the learning paths of both internal and external stakeholders through the support and maintenance of our learning platforms and help documentation. Ensure internal and external roadmaps clearly articulate strategic product direction. Champion the strategic integration of AI solutions to accelerate the PDLC, sponsor targeted proof-of-concepts, and drive the vision for the operational efficiency of AI tools. Act as a strategic partner to Product Leads and senior executive leadership, ensuring teams are properly supported, process improvements are adopted, and segment-specific business needs are met. Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $127,470 to $207,700. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for additional compensation such as annual incentive bonus plan. This role is eligible to receive additional S&P Global benefits. What We’re Looking For: Experience in leadership role managing Product Operations, Product Management, Program Management, or Go-to-Market teams, preferably in enterprise software or financial services. Proven track record of building, mentoring, and leading high-performing, multi-disciplinary teams. Strategic understanding of the product development lifecycle (PDLC) and the ability to design, govern, and implement effective operating rhythms at an enterprise scale. Strong executive-level analytical mindset with the ability to direct analytics strategy and interpret complex data insights to drive business decisions. Experience acting as an executive sponsor to drive enterprise-wide change management and the adoption of product management ecosystems. Demonstrated ability to lead through influence, fostering a culture of collaboration, transparency, and continuous improvement across a highly matrixed organization. Strategic thinker with an "AI-first" vision and experience applying AI concepts to improve organizational operating efficiency. Exceptional executive communication, presentation, and stakeholder management skills. Flexible Working (optional) We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can. Return to Work Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), PDMGDV103.2 - Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)