Customer Success Manager at S&P Global in São Paulo, São Paulo, Brazil

Customer Success Manager Location: Sao Paulo, BR About the Role: Grade Level (for internal use): 10 The Team: S&P Global Energy is seeking a Customer Success Manager who is responsible for an assigned client portfolio across LatAm. The role involves client support, onboarding and relationship building.  The Customer Success Manager is engaged with Commercial and Client Development to seek client solutions and provide value-add services. This is an opportunity for you to take ownership of your accounts and nurture the client relationship with our diverse clientele.  It also is an opportunity to learn more about energy commodities, price assessments and new industries such as Energy Transition.  You can build a personal network with commodity analysts, traders and high-level executives. Other responsibilities include on-site support, product training and integration of Platts services within customer workflows. The goal is to facilitate excellent customer service as a value differentiator.  Salesforce documentation is required for all value-add services (cases/activities). Responsibilities and Impact: On-site support, product training and integration of Platts services within customer workflows. The goal is to facilitate excellent customer service as a value differentiator.  Salesforce documentation is required for all value-add services (cases/activities). Become upskilled on current commodity news and channel partner platforms.  Serve as team champion. Strategize with Commercial and other teams to discuss client needs, deliverables and feedback. Assist in growing the S&P Global Platts business by collaborating with Commercial. Responsible for client onboarding, product training, relationship building and client deliverables.  Seek client solutions by partnering with Client Service, Editorial, Product, Marketing, etc., globally Travel and meet with clients to understand their view; share feedback internally as necessary.  Collaborate with global Client Service teams on best practices, lessons learned, etc. What We’re Looking For: Basic Required Qualifications: Bachelor’s Degree from accredited college or university English command written and oral Spanish command written and oral 3+ years of related work experience industry related work experience is required (finance, banks or trading) Additional Preferred Qualifications: Previous client support and/or Sales interaction. A self-starter who’s organized and willing to own a portfolio of clients. Time management and prioritization – managing multiple client requests, including product demonstrations, product training, and engagement documentation. Ability to lead individual and group trainings effectively and succinctly, at all levels within a company. Knowledge of energy, commodities and financial markets. Ability to travel.  ~40% travel time and meet with clients. Experience with CRMs (Salesforce), Excel, Quip, Zoom, Teams API and Technology understanding. **Resumes must be provided in English to be considered for this position** About S&P Global Energy At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more atwww.spglobal.com/energy. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) Additional Locations: Rio de Janeiro, BR