Customer Success Manager

Location: Istanbul, TR

About the Role:

Grade Level (for internal use):

10

The Team:

You will be part of the EMEA Customer Success team within S&P Global Energy. As part of the wider Customer Experience organization, the team is responsible for driving customer value, adoption, engagement, and long-term customer success. We partner closely with energy, commodities, trading, refining, shipping, LNG, power, and financial market participants to help them maximize the value of S&P Global Essential intelligence, data, analytics, and workflow solutions.

The team is focused on delivering value, building trust, and creating exceptional customer experiences through onboarding, education, proactive engagement, and strategic guidance.

Responsibilities and Impact:

• Manage a portfolio of customers across Türkiye, CIS, and regional markets, ensuring strong adoption, retention, customer satisfaction, and long-term success.
• Successfully onboard new customers and deliver remote and in-person training programs tailored to customer workflows, business goals, and use cases.
• Build and maintain strong relationships with users and key stakeholders, becoming a trusted partner and primary point of contact throughout the customer lifecycle.
• Proactively engage customers to understand their objectives, identify risks and opportunities, and ensure they achieve measurable business value from S&P Global solutions.
• Monitor customer engagement, adoption, and customer data to uncover opportunities for further engagement and value realization.
• Collaborate closely with Sales, Product Specialists, Product Management, Support, and Customer Experience teams to deliver a seamless customer journey.
• Serve as the voice of the customer by providing feedback and insights that help improve products, services, and the overall customer experience.
• Anticipate customer challenges and proactively develop action plans to address them before they impact customer outcomes.
• Stay informed on industry developments, regional market dynamics, energy and commodity trends, and new S&P Global product enhancements.
• Maintain accurate and timely records of customer interactions, success plans, business reviews, and engagement activities within Gainsight.

What We’re Looking For:

Basic Required Qualifications:

• Turkish National with the ability to work from Istanbul.
• Fluent Turkish, Russian, and English, with excellent verbal and written communication skills in all three languages.
• Bachelor's degree in Business, Economics, Finance, Energy, International Relations, Engineering, or a related discipline.
• An S&P Global employee at this level would typically have 3+ years of relevant experience in Customer Success, Account Management, Client Services, Consulting, Market Intelligence, or a similar customer-facing role.
• Demonstrated ability to manage multiple customer relationships and priorities simultaneously.
• Strong presentation, facilitation, and customer engagement skills.
• Ability to analyse customer needs and translate them into actionable recommendations and success plans.
• Willingness and ability to travel within the region to support customer engagements.

Additional Preferred Qualifications:

• Experience within the energy, commodities, financial markets, metals, shipping, LNG, petrochemicals, power, or broader natural resources sectors.
• Knowledge of customer success methodologies, adoption frameworks, and value realization practices.
• Experience using Gainsight, Salesforce, Power BI, Tableau, or similar customer engagement and analytics platforms.
• Strong problem-solving and analytical skills with the ability to interpret customer data and identify growth opportunities.
• Experience delivering customer training, workshops, webinars, or enablement programs.
• Ability to engage with both operational users and senior business stakeholders.
• Demonstrated curiosity and willingness to continuously learn about energy and commodity markets, customer workflows, and emerging industry trends.

Right to Work Requirements:

This position is not eligible for sponsorship. Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.

About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)