Customer Success Associate at S&P Global in Philippines

Customer Success Associate Location: Metro Manila, PH About the Role: Grade Level (for internal use): 08 The Team:Comprising a dynamic global team, this role is integral to fostering successful customer journeys and touch points that drive long-term client engagement.We focus on adoption, retention, and growth, developing and executing data-driven processes to deliver world-class customer experience. Responsibilities and Impact: • Develop and execute proactive client engagement strategies to drive product adoption, usage growth, and retention across global accounts. • Provide expert training on platform functionality and new releases, gathering client feedback to inform product enhancements. • Utilize internal tools and usage analytics to monitor client engagement, identify upsell opportunities, and support renewal strategies. • Act as a subject matter expert, understanding customer business and market trends to provide tailored solutions and connect clients with internal resources. • Contribute to continuous service improvement, ensuring client needs and enhancement requests are effectively communicated to stakeholders. • This role offers significant exposure to market-leading analytical solutions and data services, fostering professional growth within client relationship management or product specialist pathways. • All employees are required to work from the office a minimum of 2 days per week. What We’re Looking For: Basic Required Qualifications: • Bachelor's degree required, preferably in Finance, Economics, or a related field. • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). • An S&P Global employee at this level would typically have 1-3 years of experience in a client-facing role or financial services industry. • We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer. Additional Preferred Qualifications: • Demonstrated ability to actively listen and effectively articulate complex information, adapting communication to interpret technical details for diverse audiences. • Proven capability in prioritizing tasks based on urgency and importance, contributing proactively to team goals to ensure successful delivery. • Experience with CRM systems (e.g., Salesforce.com, SalesLoft) or research platforms, coupled with a proactive approach to generating new ideas and process improvements. • A positive, proactive attitude with a strong track record of building and maintaining client relationships and taking initiative in development opportunities. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)