Audience Operations Assistant at S&P Global · London

Audience Operations Assistant Location: London, UK About the Role: Grade Level (for internal use): 07 This role sits at the heart of the Audience Operations function, supporting the delivery of data-driven marketing and audience strategy across multiple portfolios. Working closely with the Head of Audience Operations, this role supports process execution, reporting, data management, and tooling administration to enable high-quality audience targeting and campaign delivery This is an ideal role for someone detail-oriented, analytically minded, and eager to grow within marketing operations, martech, or audience strategy. The Responsibilities Audience & Data Management Support in building and maintaining target audience segments, lists, and data universes for campaigns and outreach Ensure data quality and integrity through regular cleansing, validation, and enrichment Work closely with audience teams to improve data completeness and usability Support the development of a structured, scalable audience framework Campaign & Process Execution Assist in documenting and maintaining marketing and audience-related processes Support the execution of standardised workflows across campaign planning, audience selection, and reporting. Identify inefficiencies and support continuous process improvement Reporting & Performance Tracking Maintain accurate reporting inputs across campaigns and portfolios Support the production of regular performance reports and dashboards Assist in tracking campaign performance, engagement, and pipeline contribution Help identify trends, anomalies, and opportunities within data Martech & Tooling Support Support day-to-day use of tools such as Salesforce, Pardot, and reporting platforms Assist with user queries, troubleshooting, and system administration tasks Maintain documentation for tools, processes, and best practices Support testing, implementation, and optimisation Stakeholder Support Work closely with marketing, sales, and portfolio teams to support campaign delivery Help ensure stakeholders are using consistent processes, data, and reporting standards Contribute to building confidence in data and marketing performance reporting Requirements Proven experience supporting events marketing or audience-based outreach is beneficial Basic understanding of digital marketing, martech, or B2B marketing operations Strong attention to detail and a high level of data accuracy discipline Experience using Pardot, Salesforce, or similar Comfortable working with data (Excel, CRM systems, reporting tools) Analytical mindset with the ability to spot trends and inconsistencies Experience with reporting tools (e.g. Tableau, Power BI, Google Analytics) Basic understanding of marketing funnels, pipeline, and attribution Highly organised with the ability to manage multiple tasks and deadlines Proactive, with a willingness to learn and improve processes Strong communication skills and ability to work across teams Undertake ad hoc special projects, as needed, or other duties that may arise, as necessary About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- MRKTNG202.1 - Middle Professional Tier I (EEO Job Group), MRKTNG203 - Entry Professional (EEO Job Group)