Associate Director, Organizational Change… at S&P Global · Bengaluru

Associate Director, Organizational Change Management Location: IN - BENGALURU PRIMECO UNION CITY About the Role: Grade Level (for internal use): 12 S&P Global Corporate The Role: Associate Director, Organizational Change Management Responsibilities: Change Planning: Maintain and evolve the OCM support intake process to enable forecasting, capacity planning, prioritization, and demand shaping across the OCM portfolio. Serve as a senior OCM partner to key stakeholders (e.g., DTS Engagement, User Experience, Intranet team, Corporate Communications, People team), setting direction on change approach (audiences, sequencing, timing, channel strategy, training model) and aligning delivery plans to broader program milestones. Lead comprehensive change impact assessments (process, role, technology, behavior), define change risks and mitigations, and establish re-usable playbooks/lessons learned to continuously improve enterprise change capability. Establish and manage integrated change delivery plans, dependencies, and decision logs, ensuring risks/impacts are visible, owned, and proactively addressed with project teams and impacted divisions to support a smooth transition to live service. Coach and review the work of junior OCM team members (or contractors), delegating deliverables appropriately while maintaining accountability for quality, consistency, and timely execution. Change Strategy Execution: Act as OCM lead for assigned programs, independently managing OCM scope, timeline, resourcing, and outcomes while aligning with program/project management governance and escalation paths. • Partner with People team, DTS Engagement team and/or Corporate Communications to develop clear, consistent messages for a global employee audience—influencing narrative and positioning to drive understanding, readiness, and adoption. • Execute and continuously optimize the Organizational Change Management Plan, including sourcing and coordinating SMEs and drafting/overseeing the required communications, presentations, and digital messaging to drive adoption of technology services, enhancements, and upgrades. • Provide structured leadership for divisional initiatives by coordinating actions, timelines, and stakeholders, removing blockers, and escalating decisions with clear options and recommendations. • Define and operationalize change metrics and data collection methods (e.g., readiness, engagement, training completion, adoption indicators, feedback loops), synthesize insights for leaders, and translate findings into targeted adjustments to tactics and roadmap. • Where appropriate, represent OCM in governance forums (e.g., program steering routines), influencing leadership decisions on launch readiness, rollout strategy, and sustainment investment. Communications, Training & Content Development (Digital First) Lead the design and production of end-user communications (emails, intranet news, system notifications), stakeholder engagement materials (surveys, presentations, talking points), and training deliverables (Quick Reference Guides, user manuals, how-to videos) in partnership with project teams and communicators—setting standards for clarity, consistency, and brand alignment. Work with technical teams to conduct training needs assessments by user type/persona and define training strategy (e.g., role-based learning paths, scalable digital enablement, reinforcement approach), mapping current-state materials and gaps to future-state behaviors and tasks. Create, edit, and maintain clear user-oriented documentation—including new digital communications/content and updates to existing documentation already in circulation—ensuring accuracy, consistency, usability, and appropriate review/signoff. Develop content spanning multiple documentation types, working with SMEs to gather and validate information, including: user instructions for deployment and day-to-day use reference information for technical features architectural and operational documentation (where appropriate for the audience) policy, process, and procedure documentation Support creation, governance, and lifecycle management of content on the enterprise intranet, ensuring materials are findable, current, and aligned to communication strategy. Establish repeatable templates, style guidance, and content QA practices across change deliverables to improve speed-to-delivery and stakeholder experience. SME & Cross-Functional Coordination (Global Execution) Work with SMEs to translate complex technical change into succinct, precise messaging (communications and documentation) so end users understand what’s changing, why, and how to engage successfully—tailoring for multiple stakeholder tiers (end users through senior leaders). Communicate effectively across multiple teams and time zones to elicit/clarify requirements, coordinate draft reviews, manage versioning, obtain approvals/signoff, and navigate competing priorities with senior stakeholders. Coordinate with DTS teams to proactively communicate what DTS does (services, engagement pathways, policies/processes, “how to work with us”), keeping content fresh, updated, and relevant to strengthen internal understanding and stakeholder experience. Build strong relationships across Technology and Business divisions and act as a trusted advisor—anticipating stakeholder concerns, proposing solutions, and aligning partners to drive decisions and outcomes. Provide informal people leadership across assigned change squads/workstreams, enabling collaboration, clear accountability, and delivery excellence (including onboarding, coaching, and constructive feedback). What We’re Looking For: Bachelor’s degree in a related field: communications, English, business management, or business/communications with experience in technology Typically 6+ years of relevant experience in internal communications, stakeholder management, project/program management, and/or organizational change management (including leading change for technology implementations) Demonstrated ability to independently lead complex, cross-functional programs and deliver measurable adoption outcomes in a global environment Exceptional English language written and verbal communication skills, with superb ability to translate ideas into clear, compelling messaging for varied audiences Strong program/project management and relationship management skills, including planning, dependency management, risk management, and executive-ready status reporting Proven ability to create constructive relationships, influence, and communicate across various organizational teams, both technical and business focused—including senior leader stakeholders Experience coaching, guiding, or supervising junior team members and/or vendors/contractors, with accountability for quality and timely delivery Excellent presentation and interpersonal skills, including ability to facilitate working sessions, steer decisions, and handle challenging stakeholder dynamics Detail-oriented professional with focus on ensuring accurate and complete deliverables, with strong editorial and quality control discipline Developed problem-solving and analytical abilities, including ability to interpret adoption/engagement data and recommend targeted interventions Excellent organizational skills with demonstrated ability to multi-task and prioritize competing demands in a high pressure, dynamic work environment Experience working in a team-oriented, collaborative environment Other Preferred Qualifications: Qualified and experienced in a recognized change management methodology such as Prosci ADKAR, and experience in adapting methodology to fit conditions Proficiency in Microsoft Office suite (Outlook, Word, PowerPoint) as well as other Microsoft tools like Forms, Teams, Power Automate Experience building surveys or other feedback collection mechanisms Understanding of workplace technologies Experience with digital content or Intranet platforms, geared specifically toward employees of a global organization is a plus Must be a self-starter in terms of research and process improvement Innovative ideas and the ability to clearly express them Demonstrated ability to juggle multiple tasks for several projects at the same time, often on short timelines. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. 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Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group) Additional Locations: PK - ISLAMABAD 101 W AL KHAIR PLAZA