Customer Service Associate DACH - German… at S.C. Johnson… · Hamburg

Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method®, Mrs. Meyer’s Clean Day®, Babyganics® and Ecover®. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you’re into pioneering the future and doing good while doing business, come join us.

The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world.

Location: Hamburg (Germany)

Contract type: 12 Month Fixed Term Contract

People Leader: European Planning Manager

Function: Supply Chain

The Germany, Austria & Switzerland (DACH) regions are key to the long-term success of Lifestyle Brands Europe. Delivering world class customer service levels to our customers here is critical to us delivering on our lofty growth ambitions. The DACH CSA is responsible for delighting our DACH customers at every turn, ensuring their orders, queries, claims are all handled in a timely fashion and the wider business is challenged to deliver the service our customers expect. The DACH CSA sits within a pool of CSAs who work across Europe on different regions and so would also be expected to provide cover across other markets from time to time. The role reports directly to the EU Planning Manager (based in Belgium).

Responsibilities :

• Accurately & precisely handle enter/process orders in SAP
  • Manual order entry and confirmation to customer
  • Processing EDI orders
  • Resolving blocked EDI orders to ensure orders don’t get stuck in the matrix
• Provide a world class service to our DACH customers
  • Be the point of contact for resolution of day to day delivery / order / service issues / returns for customer
  • Communicate volume cuts, shortages, and availability dates with customers. Tracking shortages weekly
  • Implement best practice ways of working to drive service excellence
  • Engage and develop ideas for customer service optimization
• Manage an effective and efficient relationship with our warehouse & logistics partner
  • Investigate delivery variances / shortage notes with customer & warehouse to agreed timescales
  • Escalate and collaborate with logistics/sales/planning manager/supply chain manager where relevant to balance service excellence and cost
• Manage the integrity of our customer data in SAP
  • Update customer data as required / link barcodes to customer product codes for any new listing for EDI customers / link retailer SKU number to our products/manage substitutions
• Best supporting role!
  • Provide cover within the existing CSA team for other markets where required
  • Support local sales team with ad hoc volume requests, order details, product queries, samples requests
  • Work with our finance team to resolve customer stock queries
  • Help instill company values within the team, with focus on a solution-based approach to problem solving

Experience You'll Bring

• Proven B2B customer service experience, confident supporting customers in a fast‑paced, operational environment.
• Strong systems capability, with working knowledge of ERP platforms — SAP experience highly valued.
• Fluency in German and English, enabling clear, confident communication with customers and colleagues alike.
• Outstanding communication skills, combining positivity, empathy and professionalism across all interactions.
• A diplomatic, solutions‑focused mindset, able to handle challenges with tact — and the confidence to see things through.
• Relentlessly high standards and attention to detail, ensuring accuracy and consistency in everything you do.
• A positive, energetic team presence, bringing personality, warmth and momentum to the office and team culture.

About us:

We are the people behind method + Ecover. We’ve always done things differently – we’re fearless thinkers, mad scientists and adventurous designers who believe that making soap leads to brave ideas, bold inventions and beautiful bubbles. We started small but we have big plans to make the world a cleaner, greener, more colourful place. We invite everyone to join us as we pioneer a future where doing business is doing good for all.

Let’s get one thing straight – you’re not coming here to just sell soap, or cleaning products. You’re joining us to move the hearts, souls and minds of others all over the world that see the world differently. We think about cleaning as an act of creative expression, a gesture of rebellion, and, yes, an escape from the normal. We take cleaning seriously – but not ourselves.

Alongside our friends Mrs. Meyer’s clean day and babyganics in the US, we are collectively known as Lifestyle Brands and are part of the SC Johnson family.

Application:

Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering our ambition of a clean world revolution!

It’s a big, beautiful, colourful world out there and we should celebrate that. That’s why we’re working hard to be a fully diverse and inclusive place to work. Every day we strive to create an atmosphere where everyone feels valued, listened to, supported and where we can do our best work. Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.

We advertise all our roles on Evenbreak, the specialist job board for disabled candidates. If you have a disability or a long-term health condition and would like support in applying for any of our vacancies, please visit their Career Hive – careers support for disabled candidates delivered by careers professionals with lived experience of disability. Find out more at https://hive.evenbreak.co.uk.   

We are happy to adjust our hiring process to ensure we are accessible to everyone – please let us know what we can do to support you!

Inclusion & Diversity

We believe that being a team of diverse people with different ideas, views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are, be valued, listened to and supported to do their best possible work.

Sure, there’s always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.