IT Intern at Ryan Lawn & Tree in Merriam, KS

Description Are you a tech-savvy problem solver looking to get your hands dirty (figuratively) in the green industry? Ryan Lawn and Tree is seeking a motivated IT Intern to join our team. In this role, you won’t just be sitting in a back room; you’ll be the backbone of our daily operations, ensuring our field crews and office staff have the digital tools they need to keep our clients' properties beautiful. You’ll gain hands-on experience in technical support, hardware lifecycle management, and CRM data integrity. Key Responsibilities 1. Help Desk & Salesforce Support • Request Management: Act as the primary administrator for the IT Help Desk within Salesforce, assisting in the management and resolution of internal requests. • Service Resolution: Troubleshoot technical issues for staff and field crews, ensuring all tickets are documented and closed out effectively. • Customer Experience: Provide regular updates and maintenance to the Customer Portal to ensure clients have real-time visibility into their services. 2. Hardware Lifecycle & Inventory • Performance Assessment: Evaluate the operational effectiveness of aging laptops and desktops to determine if they meet current performance standards. • Asset Tracking: Assist with rigorous inventory tracking within our software systems to ensure all equipment is accounted for. • Sustainable Disposal: Identify obsolete equipment and coordinate the secure recycling of hardware and components. 3. Software & Data Integrity • Salesforce Projects: Assist with specialized data projects, including data cleansing, reporting, and workflow optimizations within Salesforce. • Field Support: Assist in configuring and supporting mobile devices used by our crews for scheduling and site reporting. Requirements   QUALIFICATIONS • Education: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or a related field. • Technical Skills: * Exposure to Salesforce (preferred) or a strong desire to become proficient in CRM-based ticketing systems. • Solid understanding of hardware components and Windows/Mac operating systems. • Communication: Excellent verbal and written communication skills for interacting with both office staff and field technicians. • Detail-Oriented: A disciplined approach to inventory management and data entry. WHY JOIN US? • Master Salesforce: Gain professional experience in one of the world's most in-demand enterprise platforms. • Hands-on Learning: Move beyond theory with tangible hardware and real-world troubleshooting scenarios. • Impact: Your work directly supports the teams that keep our local environments green and sustainable.