Recovery Associate (Illinois) at Rural King in Mattoon, IL

Summary: Rural King is a Farm and Home Store that aims to create a positive and rewarding workplace for its associates. The Recovery Associate is responsible for maintaining the store's appearance, ensuring merchandise is returned to the sales floor, and providing exceptional customer service.

Responsibilities:
- Greet customers within a ten-foot radius, creating a welcoming atmosphere
- Assist customers in making informed purchase decisions
- Provide unwavering high-quality customer service to ensure an enjoyable shopping experience
- Organize, restock, and arrange products for effective displays
- Maintain an in-depth knowledge of all featured products and their specific store locations
- Complete the daily department recovery process for your assigned departments
- Maintain the department’s cleanliness and organization, including wiping down shelves and sweeping beneath them
- Adhere to Indoor Merchandising Guide standards specific to the relevant department
- Ensure bathrooms are consistently clean and well-maintained
- Demonstrate a strong understanding of safety protocols and optimal techniques for handling materials
- Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
- Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment
- Participate in cross-training for flexibility in various departments and responsibilities
- Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments
- Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively
- Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
- Perform other duties as assigned

Required Qualifications:
- Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient
- Ability to work independently without supervision
- Comfortable navigating computer systems and software to assist customers or manage activities
- Excellent verbal and written interpersonal and communication skills
- Excellent customer service skills
- Ability to maintain a seated or standing position for extended durations
- Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
- Ability to use a ladder and/or pallet jack
- Able to navigate and access all facilities
- Skill to effectively communicate verbally with others, both in-person and via electronic devices
- Close vision for computer-related activities

Required Skills: Material Handling Equipment Operation, Computer Systems Navigation, Office Equipment Operation, Safety Protocols

Benefits: 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2, Healthcare plans to support your needs, Virtual doctor visits, Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program, 15% Associate Discount, Dave Ramsey’s SmartDollar Program (no cost to you!), Associate Assistance Program, RK Cares Associate Hardship Program, 24/7 Chaplaincy Services, Eligible associates may also receive overtime pay in compliance with applicable laws