Firearms Associate (Illinois) at Rural King in Harrisburg, IL

Summary: Rural King is a farm and home store that emphasizes a positive workplace and community service. The Firearms Associate will provide exceptional customer service and expertise in firearms, ensuring compliance with regulations and contributing to a positive shopping experience. Responsibilities: - Greet customers with a warm and friendly demeanor as they enter the department, creating a welcoming atmosphere and setting the tone for a positive shopping experience - Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model - Provide expert guidance and unbiased product recommendations to customers based on their individual requirements - Ensure compliance with all federal, state, and local laws and regulations pertaining to firearms sales and transfers - Complete all required firearm compliance training and demonstrate an understanding of the Firearms SOP - Assist customers in selecting appropriate ammunition, accessories, and related products - Maintain an organized and visually appealing firearms display area, ensuring products are accurately labeled and priced - Process transactions accurately and efficiently, handling payments and necessary documentation - Stay updated on current firearm trends, models, and industry news to provide informed recommendations - Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or escalate to the supervisor, if required - Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals - Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications, as necessary - Utilize upselling and cross-selling techniques to maximize sales and increase the average unit per transaction - Promote exclusive offers, RK Firearms Plus Protection Plan (RKFPPP), and awareness of the store loyalty program - Process special orders, operate the POS register, and resolve return issues as needed - Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean, safe, and attractive sales floor during periods when not assisting customers - Participate in cross-training for flexibility in various departments and responsibilities - Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments - Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively - Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement - Perform other duties as assigned Required Qualifications: - High school diploma or equivalent; additional education or training in firearms safety is a plus - Knowledge of federal, state, and local laws and regulations regarding firearms sales and transfers - Strong interpersonal and communication skills, with the ability to engage customers effectively - Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses - Excellent attention to detail and organizational skills - Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail - Proven track record of consistently producing error-free work and meeting quality standards - Proficiency in using computer systems for transaction processing and record-keeping - Strong commitment to maintaining a safe and secure shopping environment - Demonstrated behaviors must reflect integrity, professionalism, and confidentiality - Must be able to stand for prolonged periods of time - Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently - Must be able to verbally communicate effectively with others (in-person and via electronic devices) - Must have close visual awareness - Ability to use a ladder and/or pallet jack Preferred Qualifications: - Previous experience in firearms sales or a related field is preferred Required Skills: Firearms safety, Firearms sales, Federal firearms laws, State firearms laws, Local firearms laws, Transaction processing, Record-keeping Benefits: 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%, Healthcare plans to support your needs, Virtual doctor visits, Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program, 15% Associate Discount, Dave Ramsey’s SmartDollar Program (no cost to you!), Associate Assistance Program, RK Cares Associate Hardship Program, 24/7 Chaplaincy Services, Eligible associates may also receive overtime pay in compliance with applicable laws