Customer Success Representative at Runware in Remote

Customer Success Representative (Mid–Senior)

Role Summary

We’re looking for a Customer Success Representative to own post-sales relationships with developers and product teams using Runware’s AI inference platform.

This role sits at the intersection of technical understanding, customer support, and commercial awareness. Your goal is to ensure customers onboard smoothly, scale successfully, and remain long-term partners.

You’ll work closely with customers, product, and engineering, acting as a clear and reliable point of contact in both day-to-day usage and more complex situations.

What You’ll Do

Customer Ownership & Adoption

• Own a portfolio of customers after onboarding and act as their main point of contact
• Guide customers through technical adoption, usage patterns, and scaling
• Help customers understand and adopt new models, features, and releases
• Maintain clear communication across Slack, email, and calls with technical and non-technical stakeholders

Support, Incidents & Coordination

• Monitor usage, performance, and health signals
• Help troubleshoot issues, coordinate with engineering, and manage incidents calmly and clearly
• Ensure issues are communicated transparently and followed through to resolution

Customer Feedback & Internal Alignment

• Collect and share customer feedback with product and engineering teams
• Translate customer needs into actionable insights for internal teams
• Act as a point of coordination between customers and internal stakeholders

Commercial Support

• Support conversations around pricing, usage, renewals, and expansions
• Help customers understand how usage and pricing models work