Sr Manager, Customer Relationship Management… at RTX · Charlotte

Sr Manager, Customer Relationship Management (Hybrid) Location: US-NC-CHARLOTTE-2730 ~ 2730 W Tyvola Rd ~ TYVOLA Date Posted: 2026-05-05 Country: United States of America Location: US-NC-CHARLOTTE-2730 ~ 2730 W Tyvola Rd ~ TYVOLA Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required The Sr. Manager of the Customer Relationship Management (CRM) team will support the development, maintenance and continuous improvement of the Salesforce CRM platform and environment and other legacy applications. This role is a critical member of the CRM team to drive accountability for the delivery of CRM transformation and related operations used to enable business capabilities and services across the Collins footprint. Leveraging platform capabilities, business insights, and strong vendor management, this role will make recommendations to enhance the overall service delivery experience.​ ​This role will bring current knowledge and future state vision for transforming the CRM environment including its processes and technology.  You will coordinate and coach team members and partner with stakeholders at all levels of the organization to identify areas of opportunity within Collins, implementing solutions to drive increased sales, support and best-in-class customer experience through simplification and adoption.  ​ **This is a hybrid-based position at one of Collins’ major facilities. ** What YOU will do: Accountable for the Salesforce Customer Relationship Management (CRM) platform and various other legacy CRM applications including vendor management, development, cybersecurity, maintenance, testing, implementation and production. ​ Partner with stakeholders including Strategic Business Unit (SBU) product owners, BU partners and digital services to identify areas of opportunity, implement solutions to drive enterprise synergies and company-wide simplification. ​ Contribute to the development and execution of the enterprise-wide digital strategy while ensuring alignment to the top-level goals of the business​​. Drive the building, documentation, training, and ongoing honing of technical standards, platform governance, and application monitoring.​ ​ Provide technical and functional direction to a global team of developers to meet project milestones as well as ensure that all available capabilities within the CRM platform are leveraged to improve employee efficiency within Collins Aerospace. ​ Ensure all solutions developed are fit for purpose, in alignment with best practices using Agile principles, prioritizing use of out-of-the-box functionality and are built with enterprise scale in mind.​​ Drive proactive upgrades, maintenance and enhancements to platform and ensure availability for employees accessing information. Influence key stakeholders (SBU/Functions SMEs) on key platform changes and enhancements. ​ Partner with stakeholders on key Collins initiatives to improve CRM platform, encourage adoption of standard functionality and out-of-the-box solutions to minimize customization and maintenance requirements. ​ Support the education, growth, and training plans for the team, fostering skill development and continuous improvement to achieve organizational goals. Consult across the enterprise on the best solution for complex business needs, balancing cost, efficiency and platform performance. Qualifications YOU Must Have: Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience. Minimum Bachelor’s degree or equivalent work experience with employee/customer experience. Minimum 3 years’ experience related to Agile development, preferably in shared service environment. Minimum 8 years’ experience with Salesforce or CRM-like solutions. ​U.S. citizenship is required, as only U.S. citizens are authorized to access the technical publication documentation available in the system due to government contractual requirements. Qualifications We Prefer: Excellent communication skills (written and oral) with all levels of the organization. Outstanding problem-solving skills and superior customer service skills. Ability to work with highly sensitive and confidential data with good business judgment and ethics. Work effectively in a matrix and team environment and collaborate across lines of business and function, (virtually as well as in-person). Scope and effectively manage multiple activities concurrently, with a strong attention to detail. Ability to work in a deadline-driven atmosphere with attention to details. Proficient in JIRA or like Dev Ops solution. What We Offer: Some of our competitive benefits packages include: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate. employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child, and elder care services. Teladoc Medical Experts, second opinion program. And more! Learn More & Apply Now! Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today! WE ARE REDEFINING AEROSPACE. * Please consider the following role type definitions as you apply for this role. Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms Additional Locations: US-IA-CEDAR RAPIDS-121 ~ 350 Collins Rd NE ~ BLDG 121, US-CT-WINDSOR LOCKS-B1A ~ 1 Hamilton Rd ~ BLDG 1A, US-TX-RICHARDSON-461 ~ 3200 E Renner Rd ~ RENNER BLDG 461