Principal Specialist, Customer Service… at RTX · Oakville

Principal Specialist, Customer Service Representative (Remote) Location: CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE Date Posted: 2026-04-29 Country: Canada Location: CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE Position Role Type: Remote At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. What You Will Do: Performs duties related to overall Customer Service Serve as customer interface on product status and deliveries. Maintain records of customer communications and documentation in support of proper traceability, and to ensure timely response to all inquiries Document customer needs and concerns to identify patterns and maintain customer quality satisfaction Be the focal point between the customer and all other supporting function Maintains knowledge of RTX organization and products to provide the appropriate information and support to customers Performs Order Administration duties using SAP including, but not limited to: Data Entry, Service estimate editing & submission, Delivery/Shipment creation Works in a team environment, but also has the capacity to tackle tasks under minimal supervision after training is complete Qualifications You Must Have: Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience The selected candidate must be eligible to work in Canada; successful candidate must meet all requirements under ITAR and CCGP Current or previous performing Data Entry to input & retrieve information Current or previous experience in a customer facing role Qualifications We Prefer: Effective communication with various internal and external stakeholders including but not limited to VSMs, engineering, Planning, Quality, and External Customers Current or previous experience using SAP Able to effectively manage multiple priorities in a fast-paced and dynamic environment Skilled in risk-based decision making to address moderately complex problems Proficient in Microsoft Office applications (Excel, Word, and PowerPoint) Ability to display exceptional written and oral communication skills Prior Aerospace MRO experience Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us! The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide. Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. *Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. The salary range for this role is 78,000 CAD - 122,850 CAD . The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. RTX offers a comprehensive benefits package that includes medical and dental coverage, disability benefits, a retirement savings program, and tuition assistance through RTX’s Employee Scholar Program. Eligibility for specific benefits is based on factors such as position level, employment type (e.g., temporary or permanent), and business unit, and will be discussed during the hiring process. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This job posting is not for an existing position vacancy. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Term: Click on this link to read the Policy and Terms