Principal Specialist, Customer Service (Onsite) at RTX in Anaheim, CA

Principal Specialist, Customer Service (Onsite) Location: US-CA-ANAHEIM-3355 ~ 3355 La Palma Ave ~ LA PALMA Date Posted: 2026-05-14 Country: United States of America Location: US-CA-ANAHEIM-3355 ~ 3355 La Palma Ave ~ LA PALMA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 Security Clearance Type: None/Not Required Security Clearance Status: Not Required Join Collins Aerospace as a Principal Specialist, Customer Service supporting commercial operations within a highly technical aerospace and defense environment. In this role, you will help provide service to external customers, ensuring the accuracy and efficiency of customer quotation, billing, and transactional processes that support repair and service operations. Working closely with engineering, operations, finance, and planning teams, you will play an important role in delivering responsive customer support while maintaining compliance with contractual and operational requirements. This position is well suited for someone who enjoys combining analytical thinking with customer interaction in a detail-oriented office environment. You will prepare customer quotations based on technical and commercial inputs, validate invoicing accuracy, support resolution of pricing and billing issues, and help maintain accurate commercial records within ERP systems. The role also offers exposure to contract interpretation, pricing structures, operational workflows, and continuous improvement initiatives that enhance efficiency and customer responsiveness across the business. What You Will Do: Prepare and issue customer quotations based on technical requirements, service scope, and established pricing guidelines Review invoices for accuracy, contract compliance, global trade compliance, and alignment with approved pricing structures Serve as a point of contact for customer inquiries related to pricing, service status, lead times, and scope clarification Partner with engineering, planning, operations, and finance teams to support accurate and timely quotation and invoicing activities Monitor work orders to ensure accurate cost capture and proper commercial setup within internal systems Support the resolution of pricing discrepancies, invoice disputes, and customer claims in collaboration with internal stakeholders Maintain accurate customer, quotation, invoicing, and transactional records across business systems Identify opportunities to improve invoicing efficiency, quotation turnaround time, and overall customer responsiveness Support additional operational and commercial activities as assigned by leadership What You Will Learn: End-to-end commercial operations, including quotation development, invoicing controls, and transactional workflows Cost build-up methodologies, pricing structures, and contract interpretation within a technical service environment Cross-functional collaboration across engineering, operations, planning, finance, and customer support teams Customer relationship management practices in a technical and service-oriented business environment Industry standards, contractual frameworks, and operational processes supporting aerospace and defense services Best practices for improving commercial accuracy, process efficiency, and customer responsiveness Qualifications You Must Have: Typically requires a University Degree and minimum 5 years prior relevant experience oran Advanced Degree in a related field and minimum 3 years of experience Prior experience in technical customer service, commercial operations, quotation management, billing, invoicing, or order administration within a manufacturing, industrial, aerospace, or service-based environment Experience interpreting technical, contractual, and commercial information to support customer requests, pricing, quotations, or invoicing activities Qualifications We Prefer: Experience supporting commercial or operational activities within the semiconductor, MRO, manufacturing, aerospace, or other technical service industries Prior experience in customer support, quotation management, pricing, billing, invoicing, or order administration processes Experience using ERP systems such as SAP, Epicor, or similar business management platforms Familiarity with technical repair terminology, service workflows, or industrial operations environments Proven ability to manage multiple priorities, support competing customer demands, and meet deadlines in a high-volume operational environment Experience identifying process improvement opportunities that enhance operational efficiency, accuracy, and customer responsiveness What We Offer: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! Learn More & Apply Now! Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. * Please consider the following role type definitions as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 95,500 USD - 181,700 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms