Field Support Manager (Remote) at RTX in Florida

Field Support Manager (Remote) Location: US-FL-REMOTE Date Posted: 2026-05-14 Country: United States of America Location: US-FL-REMOTE Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. What You Will Do: We are looking for a Field Support Manager (FSM) located in the southern half of Florida to support the Southern Florida and Caribbean region. The FSM will manage key relationships with strategic customer accounts within this region. They'll be a primary liaison and brand ambassador between the assigned customer base and P&WC providing technical and commercial support, as needed. To succeed in this role, you will be an experienced professional with strong technical skills in aviation maintenance. The FSM will be a key point of contact for a strategic customer base in the region, so you will also need to have strong customer service/customer relation skills and be comfortable working with competing priorities. The regular hours for this role will be Monday-Friday from 8am-5pm. Additionally, there will be times where after hours and/or weekend coverage is needed to support the business. Key Responsibilities: Field Support at P&WC consists of all the activities associated to the successful management of key customers in the assigned region, including technical, commercial and/or logistical support requirements. More specifically, in this role you may: Act as a single point of contact for the strategic customers in the region. Act as a liaison between the customer base and other areas of the business. Own, maintain and drive resolutions to engine-related “aircraft-on-ground” situations. Support regional technical/commercial reviews and senior management meetings with the customer base. Support other P&WC business units that manage customer accounts and events within the region. Support Entry-into-Service (EIS) activities. Provide input on new contract proposals for customers within the assigned region. Help to define strategies to drive service level improvements. Collect engine operational data and provide first line feedback to P&WC Program groups of operating problems, customer perceptions and needs. Provide on-site assistance and solutions for all technical, commercial, and operational problems encountered, working in partnership with the appropriate departments within P&WC. Visit and cultivate relationships with key customers in the assigned region through routine contact. Provide back-up support for customers in other adjoining regions, as needed. Qualifications You Must Have: An Advanced Degree in a related field with a minimum of 7 years of aerospace experience in MRO management and/or aerospace technical experience, OR a Bachelor's Degree and a minimum of 10 years of prior relevant experience,OR in lieu of a degree a minimum of 14 years of prior relevant experience Active US Driver’s License and Passport Qualifications We Prefer: 10+ years direct customer-facing experience. Previous experience in aviation maintenance, engineering, or other relevant technical positions within the aerospace industry Demonstrated leadership in customer account management and capable of communicating at all levels within an organization. Proficient technical knowledge of P&WC’s engine portfolio. Computer Systems: CRM; SAP; Microsoft Office proficiency preferred Additional Information: This position requires frequent travel to visit customers in the assigned region and may require travel on weekends, holidays, and/or after hours. Role Type: In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: Remote: Employees who are working in Remote roles will work primarily offsite (from home). Candidates will learn more about role type throughout the recruiting process. Learn More & Apply Now! As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms