Accounts Payable, Tier 1 Customer Service Lead… at RTX · Location…

Accounts Payable, Tier 1 Customer Service Lead (Hybrid Puerto Rico)
Location: US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Date Posted:
2026-07-28


Country:
United States of America


Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1


Position Role Type:
Hybrid
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.
The following position is to join our RTX Enterprise Services Accounts Payable team in Santa Isabel, Puerto Rico:
Enterprise Services Accounts Payable is seeking an Accounts Payable Customer Service Lead for our US hub Tier 1 team. This team will support all RTX and Corporate with accounts payable inquiries, ensuring timely and accurate responses to both internal employees and third-party suppliers.The ideal candidate will have expertise working on various accounts payable tools and systems.
What You Will do
Lead the Accounts Payable US Hub Tier 1 Customer Service team, fostering a culture of accountability, collaboration and continuous improvement.
Coordinate closely with the US Hub Tier 2 team to ensure end to end process flow.
Partner with AP non US hubs to share best practices, lessons learned and process harmonization
Research and respond to accounts payable inquiries, such as invoice status and other invoice related issues.
Act as a key escalation point for the Tier 1 team
Partner with the US hub Puerto Rico AP invoice processing team to drive invoice corrections and other continuous improvement opportunities.
Manage team output and ensuring key metrics are met
Qualifications You Must Have
This position typically requires a bachelor’s degree in Finance, Accounting, Business or related field and a minimum of 5 years or relevant experience or an Advance degree and 3 years of relevant experience.
Bilingual proficiency in English and Spanish (written and verbal) is required to effectively communicate with stakeholders in both languages and perform the essential functions of the role.
Qualifications We Prefer
Must be a self-starter who can work well within various situations (from well-defined to unstructured) and proactively identify business improvement areas
Strong customer service and compliance mindset
Proficiency and experience with Accounts Payable tools and software, including various ERP systems
Experience and ability to coordinate with cross functional teams and interact at all levels in the organization
What We Offer
Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Work Location: This is a hybrid role, eligible candidates must reside near Santa Isabel, Puerto Rico.
Please consider the following role type definition as you apply for this role:
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms