Account Manager at RTB House in Boston, MA

Account Manager

 

Location: 

This position is open to candidates based in the United States, with a preference for those located in the Eastern or Central time zones.

 

We Are: 

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. 

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

Our US team consists of over 85 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision, ensuring innovative solutions that align with diverse market needs.

As an Account Manager, you will own the client relationship post-sale and are responsible for ensuring superior client service through excellence in campaign management, relationship development and client retention. In this client-facing role, you will work on leading brands and focus on performance optimization and account growth. 

 

Why RTB House? 

If you are a passionate self-starter with strong people skills and analytical abilities, and you understand business drivers for performance, this may be the perfect role for you!

 

You Will: 

• You will have the opportunity to work with some of the biggest US and global brands, and as the quarterback of your accounts, you will be behind the plays when it comes to account development and growth strategy. 
• As the main point of contact, you will build strong relationships with clients, through regular face-to-face meetings, including communication via phone, video, and email.
• Maintain clear, concise and timely communication in regards to all customer requests.
• Be an expert on all things RTB House, maintaining in-depth knowledge of all products and services.
• Run point on ad campaign launches, guiding customers through the process while managing communication across all teams internally.
• Provide regular reporting and updates on campaign performance, including QBR presentations.

 

Desired Experience: 

• 3+ years experience working in adtech or an agency role, managing online advertising campaigns for clients. 
• 2+ years experience in a client-facing role.
• Bachelor’s degree.
• A passion for customer service. You have a talent for anticipating customer needs and exceeding expectations. 
• A knack for multitasking and organization. You’re able to juggle everything from campaign launches to ad hoc requests across multiple clients.
• A data driven mindset. You’re comfortable organizing data in Excel and Powerpoint to present insights and recommendations to your clients.
• A positive, can-do attitude. You have a high level of motivation and are willing to learn.
• A determination and drive to succeed. You are resourceful, and have excellent analytical and problem solving skills.

Don’t meet every single requirement? At RTB House we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but unsure about every qualification, we encourage you to apply. We may have just the job for you.

The salary range for this role is $93,000 to $123,000 in base pay, and is exclusive of any bonuses or benefits.  The base pay offered will be determined on a case by case basis based on your experience, skills, training, certifications and education, etc., and will be informed by market data.

 

We Offer: 

YOUR WORKPLACE, YOUR CHOICE. We offer permanent remote work. Or in-office. Or a hybrid combination of both. Your choice. Do You! 

HAVE A VOICE. You will have a direct impact on the success of the company. Your work matters and is essential to the evolution, growth, and success of our business.

GROWTH. We prioritize your growth and career path with your goals and passions in mind, offer comprehensive and continuous training, and a stipend for external courses.

BENEFITS. Extensive benefits package including 100% coverage of your medical insurance premium, matching 401K plan, vacation days, sick days, office stipend, phone or internet stipend, baby cash, stipend for external training and more.

RECOGNITION. Performance bonus eligibility.

COMMUNITY. In-person and virtual events including coffee socials, happy hours, and off-site summits. You will get to work with amazing, inspiring, passionate people in one of the fastest growing sectors in online advertising.

 

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