eBilling Analyst - Remote (Legal Services) at RRD in Remote

Summary: RRD is a company that provides marketing, packaging, print, and business services to respected brands. They are seeking an E-Billing Analyst responsible for invoice submissions via e-billing platforms and resolving related issues for clients in a fast-paced environment. Responsibilities: - Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests - Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billing - Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process - Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support - Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions - Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system - Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems - Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices Required Qualifications: - Associate degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history - 1+ years of e-billing experience within a corporate law department or law firm - Knowledge of legal billing and Middleware systems a plus (i.e., Legal Exchange, Ty Metrix 360, Legal-X, Serengeti/Legal Tracker) - Proven knowledge and experience with BillBlast - Knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats is a plus - Proficiency with Windows-based software and Microsoft Applications such as Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports - Strong reading comprehension, analytical and problem-solving skills - Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced, ever-changing work environment, and successfully prioritize and adapt to changing demands - Able to influence/steer at a senior and executive level within and outside client groups Required Skills: E-billing, Legal Billing Systems, Middleware Systems, BillBlast, LEDES Billing Formats, Microsoft Excel, Microsoft Word, Microsoft Outlook, Data Analysis, Customer Service, Analytical Skills, Prioritization, Influencing Benefits: Medical, dental, and vision coverage, Paid time off, Disability insurance, 401(k) with company match, Life insurance and other voluntary supplemental insurance coverages, Parental leave, Adoption assistance, Tuition assistance, Employer/partner discounts