Customer Success Manager at RPS Real… · Toronto

📢 Dear Candidates,

RPS Real Property Solutions is excited to announce that we’re looking for a proactive and relationship-driven Customer Success Manager to ensure our clients get maximum value from RPS’s real estate data and valuation solutions. Own the post-sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.

About Us:

RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions including property valuations, business intelligence and mortgage-related services. We partner with financial institutions, mortgage professionals, real estate professionals, government agencies and economic research firms to help them make informed decisions with confidence.

Benefits:

• An open and inclusive culture and work environment

• Company events & value-driven awards

• Comprehensive Benefits: 100% extended health coverage, dental, vision, out of country, life insurance, and disability benefits

• GRSP plan with employer match

• Annual wellness subsidy

• Generous vacation day policy + personal days

• Maternity leave top-up

• Full, unlimited access to employee Assistance Program

• Other employee perks and discounts!

... and more!

About the Role:

The Customer Success Manager will be the driving force behind customer success, owning the post-sale relationship from day one and building lasting partnerships that maximize adoption, accelerate value, strengthen retention, and unlock expansion opportunities. They will serve as a strategic advisor, championing customer goals and delivering an exceptional end-to-end experience.

Key Responsibilities:

• Own the client relationship as the primary point of contact, driving exceptional satisfaction, deep engagement, and strong adoption of RPS solutions.
• Lead seamless onboarding, training, and implementation experiences that set customers up for long-term success from day one.
• Continuously monitor account health, proactively mitigate risks, and identify opportunities to expand value and deepen partnerships.
• Partner closely with Sales to accelerate renewals and uncover upsell and expansion opportunities.
• Capture and amplify client feedback, working cross-functionally with Product and Operations to shape and improve the overall customer experience.
• Develop and deliver compelling client presentations, leveraging data, metrics, and KPIs to clearly demonstrate value and impact.
• Bring strong communication, relationship-building, problem-solving, and executive-level presentation skills to every customer interaction, turning complexity into clear value.
• Thrive in fast-paced environments by confidently managing multiple accounts and competing priorities without losing focus on outcomes.
• Influence and align cross-functional stakeholders internally and externally to drive momentum, decisions, and customer success.
• Operate effectively in ambiguity, bringing structure, clarity, and forward motion where processes are still evolving.
• Leverage CRM tools (ideally HubSpot) to manage pipelines, track engagement, and drive disciplined execution across accounts.
• Maintain exceptional organization and autonomy, consistently prioritizing high-impact work and executing with precision.
• Take a highly prioritized, outcome-driven approach, focusing on what moves the needle for customers and the business.

Education / Work Experience:

• 3+ years in Customer Success, Account Management, or related client-facing role (B2B SaaS or real estate/financial services experience a plus).
• University or College degree in Business Administration or Marketing preferred.

Other Information:

• Department: Sales
• Reporting to: Vice President, Business Development
• This role is remote, preference will be given to candidates in Calgary, Toronto, or Montreal for collaboration with other team members.
• RPS Real Property Solutions is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources at recruitment@rpsrealsolutions.com.

RPS | Real Property Solutions Inc. is committed to attracting, hiring and promoting people based on their skills and abilities to do a job. We support equality of opportunity and culture diversity and are focused on hiring and retaining employees regardless of disability, age, ancestry, colour, race citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex and sexual orientation. Accommodation for job applicants with disabilities are available upon request during the recruitment process.