Assistant Community Manager at RPM Living in Brighton, CO

Summary: RPM Living is a company that prioritizes a people-first approach to success, offering top industry pay and comprehensive benefits. The Assistant Community Manager is responsible for greeting prospects, managing leases and renewals, handling rent collections, and promoting resident satisfaction through effective communication and social media engagement. Responsibilities: - Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements - Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status - Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation - Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data - Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization - Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues - Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed - Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed - Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner Required Qualifications: - High school diploma or GED - At least one year of experience in customer service or apartment leasing - Microsoft Office Suite - Project Management - May be required to sit for extended periods of time while working at a desk - May be required to climb stairs - Must be able to read documents, computer screens and data - Must be able to hear and understand verbal communications in person and over the phone or computer - May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds - Must be able to operate a computer, keyboard, mouse and other office equipment - This role is based on site and requires that the employee spend time outside with exposure to the elements - May require working in confined spaces, heights and potentially hazardous areas - A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs Preferred Qualifications: - A background in accounting combined with customer service is also preferred - A valid driver's license is preferred; candidates without a license will be provided a liability waiver Required Skills: Lead Management Software, Fair Housing requirements, Credit checks, Rental history verification, Lease management, Rental collections, Eviction procedures, Market research, Social media management, Microsoft Office Suite, Project Management Benefits: 20% Rent Discount, Weekly pay for all associates working onsite at an apartment community, Comprehensive healthcare coverage available for all full-time, regular associates, Employer-paid employee assistance, mental health, and wellness programs, Ancillary benefits including critical illness, hospital indemnity, and accident insurance, 401(k) with robust company match, Opportunities for professional development, career growth, and role-based learning plans, Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG), Paid time off plus floating holidays and volunteer days, Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)