Młodszy Specjalista ds. Reklamacji at Royal Debit · Warsaw

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Provides end‑to‑end support for merchant disputes, retrieval requests, and chargebacks in line with Visa and Mastercard rules. Ensures accurate case handling, clear merchant communication, and timely escalation of issues to support compliance and merchant satisfaction.

Key Responsibilities

• Review, investigate, and decision merchant chargebacks and retrieval requests in accordance with card scheme regulations
• Prepare and process merchant and issuer correspondence related to disputes
• Review merchant sales drafts and supporting documentation for compliance
• Use available systems and resources to research cases and make accurate decisions
• Identify recurring issues, process gaps, or system problems and escalate to the Chargeback Management Team as appropriate

Basic Qualifications

• High school diploma or equivalent
• 1–2 years of experience in bankcard processing, merchant disputes, chargebacks, or a customer service/call center environment

Preferred Skills & Experience

• Experience in multiple Chargebacks functions (e.g. Decisioning, Pre‑Arbitration, Phone Team, Quality Control)
• Strong analytical skills with the ability to interpret data and resolve exceptions
• Ability to manage multiple cases and deadlines in a fast‑paced environment
• Proficiency in Microsoft Office applications
• Strong verbal and written communication skills
• High attention to detail and sound decision‑making skills

Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.