Operations Dispatcher / Call Center Agent at Royal Coach… · San Jose

Operations Dispatcher / Call Center Agent

Location: San Jose, California

Royal Coach Tours is an award winning, family-owned transportation company with over 60 years in the transportation business.

As recipients of multiple safety and maintenance awards, we take pride in providing exceptional service while maintaining the highest standards of safety and professionalism.

We are seeking an Operations Dispatcher to join our team. This position requires full-time in-person work at the company’s San Jose, CA office which is conveniently located by the San Jose Airport.

Position Overview

This role supports the daily operation of our charter, commuter shuttle, and transportation services during the PM shift. The successful candidate will help coordinate schedules, support drivers and the dispatcher team, ensure service quality, and assist with the efficient delivery of transportation services.

Key Responsibilities

• Facilitate the behind-the-scenes operations of our charter & shuttle departments
• Dispatch drivers and remain in continual communication with various departments
• Relay information to customers
• Other duties and administrative tasks as assigned
• Must be available Monday-Friday from 10:30 AM to 7:30 PM.

Qualifications

• Transportation, logistics, dispatch, operations, or related experience preferred.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
  
• Excellent verbal and written communication skills.
  
• Proficiency with computers.
  
• Experience with Dispatching not required, but preferred.
• Experience with transportation operating software highly desirable.

We Offer:

• Health / Dental/ Vision Insurance
• Paid Holidays
• Birthday Holiday
• Company Sponsored Events
• Paid Vacation
• 401k with Company Match

Key Words: Dispatch, Transportation, Transportation Logistics, Customer Service, Operations, Fleet Operations, Shuttle Services, Charter Services