Senior Reconciliations Officer at Royal Bank of… · Bedford

Senior Reconciliations Officer Location: 90 WESTERN PKY:BEDFORD Job Description What is the Opportunity? Reporting to the Manager, Reconciliations Services – this position is a key contact for Capital Market departments and Retail Banking areas. In this role, you will be responsible for providing exceptional customer care through the daily reconciliation and reporting processes. Comparing different data sets, the role will work through an information life cycle to identify, investigate, and resolve data and trade break issues. You will work with an effort to operate in an efficient / effective cross-functional team to ensure timely reconciliations, and prevent losses while mitigating risk as prescribed by Bank’s Standards and Procedures. What will you do? Lead and manage day-to-day operations of the Reconciliations team, serving as the primary point of contact and decision-maker during manager absence, while fostering team development through cross-training initiatives and operational excellence. Use in-house and online tools to investigate cases in order to reduce investigation costs Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised Be responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations process Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately Deliver high quality, timely and error-free service to clients and service partners Display good judgment and decision-making skills in dealing with breaks and reporting Identify and manage queries that represent a potential loss to the Bank and immediately escalate to Team Leaders Demonstrate flexibility to assume project work outside of the general reconciliation process as determined by management Assist with the sorting or answering of email inquiries and requests from the client across multiple reconciliations What you need to succeed? Must Have Proven ability to lead, motivate, and manage team performance with experience stepping into leadership responsibilities independently Ideally candidate must be fluent with Microsoft office suite of products and be technologically independent. Strong organizational & decision-making skills Diplomacy and tact to deal with all levels of internal and external clients Strong ability to exercise a high degree of judgement and negotiation Knowledge of banking/reconciliation/accounting procedures Nice to Have University degree or College Diploma or any equivalent combination of qualifications and/or work experience 2+ years of experience with an accounting or investigation role. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Flexible work/life balance options Job Skills Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements, Team Development Additional Job Details Address: 90 WESTERN PKY:BEDFORD City: Bedford Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2026-05-15 Application Deadline: 2026-05-29 Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.