Digital Content Designer

Digital Content Designer Location: TORONTO, Ontario, Canada Job Description What is the opportunity? As a Digital Content Designer, you will play a critical role in shaping the user experience across our digital products. Your mandate is to create the design of intuitive, accessible, and delightful user experiences that meet business goals and user needs. You will act as a strategic partner across cross-functional teams, advocating for the user, and applying a data-informed approach to craft seamless and impactful digital journeys. What will you do? Write user-focused textual content, ensuring alignment with the team’s product strategies. Develop engaging editorial content to educate clients on technical aspects of our products. Write for change management, reducing the need for client onboarding and training. Collaborate with partners to define help content strategies and tools. Collaborate with Design Research on user research and testing activities. Apply the principles of accessibility and inclusive design in content creation. Create copy decks and content repositories to ensure content is auditable and supports delivery team needs. Support French translation needs to enhance accessibility for bilingual audiences. What do you need to succeed? Must-have 3+ years of experience in content design, with a strong portfolio showcasing content writing experience Excellent communication and storytelling skills, with the ability to clearly articulate content design decisions Working understanding of user-centered design principles, UX research methods, and accessibility standards Ability to write content for accessibility Ability to support the content creation for our clients – asset managers and asset owners by understanding and appreciating their business needs Ability to create content strategies and information architecture Nice-to-have French language Content writing experience for institutional client base in an asset Familiarity with banking, custody and asset servicing industry is an asset Experience with search, data and AI Proficiency with design and prototyping tools such as Figma Experience working in agile or product development environments What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate Working with an exciting, close-knit, supportive & dynamic group Opportunity to collaborate with other business segments within the bank Excellent career development and progression opportunities A comprehensive Total Rewards Program including bonuses and flexible benefits Competitive compensation Job Skills Business, Business Needs, Communication, Content Development, Content Management Strategies, Content Production, Content Strategy, Content Strategy Development, Decision Making, Digital Content, Online User Experience, Product Development Methodology, User Experience (UX), User Experience (UX) Design, User Experience (UX) Research, User Experience (UX) Strategies, User Experience (UX) Testing, User Interface (UI) Design Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-09 Application Deadline: 2026-07-25 Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs. Pay Range The expected pay range for this position is: $70,000.00 - $95,000.00 The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable. You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals. Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.