Retail Store Associate at Rowan in Larchmont, NY

Summary: Rowan is a company focused on providing exceptional customer experiences in their studios. They are seeking a Retail Store Associate to create a celebratory environment for customers, assisting with piercings and product recommendations while maintaining high standards of cleanliness and safety. Responsibilities: - Warmly greet, and welcome, customers helping create a celebratory environment - Check customers in or help them book an appointment leveraging POS, technology and software systems - Help customers choose and style their piercing and hypoallergenic non-piercing jewelry - Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries - Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items - Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions - Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers - Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products - Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene - Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays - Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless service to customers - Participate in team meetings and training sessions to continuously improve skills and product knowledge - Support the team in achieving studio-wide goals and maintaining a positive work environment - Process transactions accurately, including sales, returns, and exchanges - Assist with inventory management by conducting regular stock checks and replenishing displays as needed - Maintain accurate customer records, including consent and waiver forms and aftercare instructions Required Qualifications: - Retail or service industry experience is a plus - You must be able to work weekends, nights and holidays - An independent thinker with a can do attitude - You love jewelry and helping customers choose their earrings! - You pride yourself on delivering exceptional customer service - You thrive in a busy environment and know how to keep busy when it's quieter - You enjoy spending time with people - You are nice, friendly, outgoing, and easy to get along with - You like being part of a team - You are flexible and willing to lend a helping hand - Strong communication skills - Strong basic math skills - The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required - Standing for a full 8-hour shift is a regular part of this role - You make a commitment and stick to it! Required Skills: Point of Sale (POS) systems, Inventory Management, Sales Techniques, Product Knowledge - Jewelry, Health and Safety Regulations - Piercing Benefits: Commission, 401k and Roth IRA Plans., Generous employee discounts on our amazing products and services!, Employee Assistance Program (EAP) Resources., Team Member Referral Bonus plan for Studio positions.