Ross Downing Chrysler Dodge Jeep Ram of Mobile→
Automotive Used Car Sales Manager at Ross Downing… · Mobile
Skills
Job Description
Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking an experienced Used Car Sales Manager to lead our pre-owned vehicle sales operations. This role is responsible for driving used vehicle sales, maximizing gross profit, managing inventory turn and aging, and developing a high-performing sales team while delivering a best-in-class customer experience.
The ideal candidate has a strong background in used car operations, inventory management, pricing strategy, and dealership KPIs, and thrives in a fast-paced, high-volume dealership environment.
What You’ll Do (Key Responsibilities)
Sales Leadership & Team Management
- Lead, coach, and motivate the used car sales team to achieve sales, gross, and CSI targets
- Conduct daily sales meetings, one-on-one coaching, and performance evaluations
- Set expectations around lead handling, customer follow-up, and closing efficiency
Used Vehicle Strategy & Performance
- Manage used vehicle sales performance, including volume, front-end gross, and turn rate
- Analyze market data, online pricing, and competitor activity to ensure competitive positioning
- Work with leadership to establish sales goals and performance benchmarks
Inventory, Merchandising & Pricing
- Oversee used vehicle inventory, including acquisition strategy, pricing, merchandising, and aging
- Monitor recon timelines and coordinate with service to improve speed to market
- Ensure vehicles are merchandised effectively online with competitive pricing and photos
Customer Experience & CSI
- Maintain a customer-centric culture focused on transparency and trust
- Handle customer escalations professionally and ensure positive resolutions
- Drive repeat and referral business through exceptional customer satisfaction
Process, Compliance & Technology
- Ensure compliance with dealership policies, processes, and lender requirements
- Utilize CRM and DMS systems to track performance and manage sales pipelines
- Support desking, structuring deals, and lender communications as needed
What We’re Looking For (Qualifications)
- 3–5+ years of automotive sales management experience, with a strong focus on used vehicles
- Proven success managing used car inventory, pricing, and profitability
- Strong leadership, coaching, and team-development skills
- Excellent communication, negotiation, and interpersonal abilities
- Working knowledge of dealership operations, finance, and inventory metrics
- Experience with DMS and CRM platforms (Reynolds & Reynolds, CDK, VinSolutions, DealerSocket, etc.)
- Ability to thrive in a high-volume, performance-driven dealership
- High standards of professionalism, integrity, and confidentiality
Compensation & Benefits
- Competitive compensation plan (salary + performance-based incentives)
- Health, dental, and vision insurance
- Life insurance options
- 401(k) with company match
- Paid time off
- Career growth opportunities within a respected dealership group
Why Work at Ross Downing Chrysler Dodge Jeep Ram of Mobile?
- Strong used vehicle inventory and acquisition strategy
- Supportive leadership team and collaborative culture
- High customer traffic and brand recognition
- Opportunity to directly impact profitability and dealership growth
Equal Opportunity Employer
Ross Downing Chrysler Dodge Jeep Ram of Mobile is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace for all employees.