Practice Supervisor - Signature Primary Care… at Roper St.… · Mt.…

Practice Supervisor - Signature Primary Care Innovation Way

Location: Mt. Pleasant, SC

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Given that our office operates as a concierge practice, our care service is distinct from traditional primary care offices. We limit our practice to a maximum of 450 patients to ensure personalized and attentive care. This allows us to foster stronger relationships with our patients and provide more individualized attention.

On average, we see around 10 patients per day, excluding lab or nurse visits. This manageable patient load enables us to offer comprehensive and unhurried consultations, ensuring that each patient receives the time and care they need.

Additionally, we offer a flexible schedule to accommodate the needs of both our patients and staff. Every other Friday, we operate on a half-day schedule, which helps maintain a balanced work environment and enhances our ability to deliver high-quality care consistently.

HOURS:

8:00am - 5:00pm, Monday - Friday

LOCATION:

1200 Innovation Way, Suite 300, Mount Pleasant, SC 29464

Primary Function/General Purpose of Position :

The Practice Supervisor will assist with overseeing the overall functioning of the practice including management of staff, workflow development, financial performance, provider and staff engagement. The position will support the Practice Administrator as it relates to revenue integrity, employee engagement, building customer relations and customer satisfaction outcomes. The results of this position will be measured by compliance to standards with focus on volume, customer service initiatives, productivity, patient satisfaction scores, results of JC tracers, and employee engagement scores.

Essential Job Functions

• Performs patient care tasks ensuring accurate, safe, professional care

• Handles all administrative functions related to assigned areas. Accomplish assignments while meeting work quality, quantity, and timeliness expectations

• Assists other members of the team as needed, providing patient care where skilled or certified to assist or assisting clerical staff when the work demands.

• Responds actively and effectively with sensitivity to the needs of internal/external customers while portraying a positive and professional image.

• Supports and promotes practice in efforts in meeting established projects and goals.

• Adheres to hospital, network and practice safety and compliance policies and procedures and demonstrates flexibility in job duties as needed

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support – American Heart Association (required within 90 days of hire)

Education

High school diploma (required)

Coursework in medical terminology and healthcare office (preferred)

Work Experience

3 years of recent experience in healthcare with at least one year being in an administrative setting (required)

1 year of supervisory experience (required) for BSMH

1 year of supervisory experience (preferred) for RSFH

Training

None

Language

None

Patient Population

Not applicable to this position

Working Conditions

Periods of high stress and fluctuating workloads may occur.

May have periods of constant interruptions.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) x

Lifting/ Carrying (50-100 lbs.) x

Push/ Pull (0-50 lbs.) x

Push/ Pull (50-100 lbs.) x

Stoop, Kneel x

Crawling x

Climbing x

Balance x

Bending x

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting x

Walking x

Standing x

Additional Physical Requirements/Hazards

Physical Requirements

Perform shift work

Hear alarms/telephone/audio recordings

Hazards

Not applicable to this position

Skills

Active Listening

Critical Thinking

Verbal and Written Communication

Monitoring

Judgment and Decision Making

Operation Monitoring

Time Management

Customer Service

Problem solving

Medical Terminology

Office Machine Operation

Supervision

Coordination

Teamwork

Ability to train staff

Roper St. Francis Healthcare is an equal opportunity employer.

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, and short- and long-term disability

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Signature Primary Care Innovation Way - RSFPP - Primary Care

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.