Product Quality Coordinator at Roots in Toronto, ON, CA

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Nature & Scope → Your Role at Roots

he Product Quality Coordinator supports the Product Quality team by conducting local product inspections, evaluating TOP samples, reviewing overseas inspection reports, and coordinating follow-up on identified quality issues. The role requires strong apparel product knowledge, attention to detail, and the ability to assess product quality against approved specifications and standards. The Coordinator is responsible for identifying and documenting quality issues and escalating inspection failures and significant concerns to the Head of Dept for review and direction. This position is primarily focused on hands-on product quality execution and coordination.

Key Responsibilities → How You’ll Make an Impact

TOP Samples Evaluation
• Evaluate TOP samples against approved samples, specifications, construction requirements, measurements, workmanship, labeling, and other applicable quality standards.
• Identify deviations between approved requirements and production samples.
• Clearly document TOP comments and required corrections.
• Communicate quality concerns to the appropriate internal teams and vendors.
• Escalate significant TOP concerns to the Manager for review and direction.
• Follow up with vendors/factories to ensure required corrections are addressed.
• Wash test local TOP -Ensure overall appearance and Shrinkage is within tolerance
Local Product Inspections
• Conduct local inspections of finished products, samples, and other product as required.
• Evaluate workmanship, construction, measurements, appearance, functionality, labeling, packaging, and overall product quality against approved requirements.
• Identify and document major and minor defects and quality concerns.
• Take clear photographs and provide accurate inspection comments where required.
• Communicate inspection findings to the Manager and relevant internal teams.
• Escalate inspection failures and significant quality concerns to the Manager for review and direction.
Overseas Inspection Report Review
• Review overseas factory and third-party inspection reports, including Inline, DUPRO, TOP, and Final Random Inspection (FRI) reports.
• Verify that inspection reports are complete and that findings are clearly documented.
• Review inspection results against established quality standards and acceptance criteria.
• Identify failed inspections, significant defects, or concerns requiring further review.
• Escalate inspection failures to the Manager and support follow-up with the relevant factory or vendor.
• Maintain awareness of outstanding inspection issues and required follow-up.
Quality Issue Follow-Up
• Coordinate follow-up on quality issues identified through local inspections, TOP reviews, and overseas inspection reports.
• Communicate required actions and outstanding issues to vendors, factories, and relevant internal stakeholders.
• Monitor completion of agreed corrective actions and provide updates to the Product Quality Manager.
• Escalate unresolved or repeated issues as appropriate.
• Maintain accurate records of quality issues and follow-up activities.
Quality Documentation & Systems
• Ensure inspection findings, TOP comments, and quality-related information are accurately documented in the applicable systems.
• Ensure quality information is accurate, timely, and properly maintained.
• Updating seasonal fabric/ product Tech documents in consultation with QA Specialist
Cross-Functional Collaboration
• Work closely with Product Development, Technical Design, Sourcing, Merchandising, and other relevant internal teams.
• Communicate quality requirements and findings clearly and professionally.
• Participate in product quality meetings and discussions as required.
• Support the Manager with quality-related projects and initiatives.

Qualifications & Experience → The Skills You Bring
• 2–4 years of experience in apparel quality control, quality assurance, technical, production, product development, or a related field.
• Hands-on experience with apparel inspections is strongly preferred.
• Experience evaluating TOP samples and reviewing factory or third-party inspection reports.
• Good understanding of apparel construction, workmanship, measurements, fabrics, trims, and finishing.
• Ability to identify and assess common apparel quality defects.
• Experience working with overseas factories and vendors is an asset.
• Strong attention to detail and accuracy.
• Strong organizational and follow-up skills.
• Good written and verbal communication skills.
• Proficiency in Microsoft Excel and other standard office applications.
• Experience with quality management, inspection, PLM, or workflow systems is an asset.
This role supports our Fair Labour Association accreditation by applying Responsible Purchasing Practices that promote fair labour standards and responsible sourcing.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.
Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.
The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.