Senior Platform Engineer at Rootly in Toronto, Ontario, CA

About Rootly

At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry-leading incident management platform that allows companies around the world consistently and quickly resolve incidents. We are not simply transforming an industry, we are carving an entirely new +$B segment ourselves and need incredible talent to achieve this ambitious goal together.

Customers love Rootly. Some of the fastest growing companies around the world such as NVIDIA, Figma, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process. They obsess over our delightful enterprise-ready platform and unique partnership model. See why our customers have reviewed us 5 stars on G2.

Investors love Rootly. We are backed by some of the most respected funds in the world from Y Combinator to operators like the CTO of Dropbox and GitHub. We'd be happy to disclose our entire funding and profitability picture live during the interview. As a culture we relentlessly put transparency first. We conduct monthly financial reviews as a team so everyone has a pulse on the health of the business and publish what we are building in our weekly changelog.

About the Role

This is a rare opportunity to join Rootly as an early engineer and fundamentally shape our trajectory. You’ll work on infrastructure that underpins incident response and on-call for some of the most forward-thinking teams in the world. This is not a traditional ops role - we’re looking for software engineers who love infrastructure, developer experience, think in systems, and are obsessed with building tools that make the entire engineering org more reliable, performant, and scalable.

We move with speed, taste, and impact. At Rootly, engineers are expected to take initiative and deliver high-leverage work—whether it’s building automation to remove toil, improving our observability stack, or making our services more resilient. You’ll work closely with product engineers and customers alike to ensure we’re always one step ahead. If you thrive in environments where ownership is real, excellence is expected, and reliability is non-negotiable, this is the place for you.

What You’ll Do

• Embed with product teams to enhance observability, reliability, and performance of their services.
• Own our CI/CD pipelines, observability tooling, monitoring systems, and incident response processes.
• Build tools and automation to eliminate manual toil, improve engineering velocity and developer experience, and improve system reliability.
• Collaborate deeply across engineering to understand systems at the code level and surface cross-cutting reliability, performance, and scaling concerns early.
• Architect and scale our infrastructure, ensuring best-in-class performance, availability, and operational excellence.
• Drive capacity planning efforts to ensure our infrastructure is resilient and scalable as we grow.
• Define and manage SLOs and error budgets in partnership with Engineering teams who own production services.
• Act as a strong voice for reliability, performance, and scalability across the engineering organization.

What You'll Need

You don’t need a fancy degree or a resume full of logos. What matters is your ability to execute, influence, and inspire. If the following sounds like you, we want to talk:

Minimum Qualifications

• 5+ years of experience in an SRE, Platform, DevOps, or Infrastructure Engineering role.
• 5+ years of experience writing software in a production environment.
• Strong technical knowledge of cloud infrastructure, distributed systems, and reliability practices.
• Strong understanding of observability, performance tuning, and scaling strategies.
• Deep familiarity with incident response, monitoring, and CI/CD systems.
• Hands-on experience supporting web or RPC services at meaningful scale.
• You write code to solve infrastructure problems—not shell scripts alone, but production-grade software.

Preferred Qualifications

• You have a big-picture systems mindset and a proactive approach to reliability.
• You’ve embedded with product teams and influenced design and architecture decisions.
• You’re comfortable taking ownership of complex problems—and seeing them through.
• Experience with Ruby and Go is a plus.

Our Tech Stack

• Backend: Ruby on Rails, PostgreSQL, Redis, Sidekiq, AWS Lambdas, Kafka, DynamoDB
• Frontend: Turbo, Stimulus, ViewComponents
• Infrastructure: AWS, Terraform (IaC)

Why Rootly?

We’re not just another startup. We’re building something category-defining and want teammates who crave ownership, love solving hard problems, and thrive in a high-bar, high-impact environment.

Here’s what you can expect when you join Rootly:

• Competitive compensation and early equity in a fast-growing, venture-backed company.
• Comprehensive medical, dental, and vision coverage.
• 3 weeks of vacation, plus unlimited sick and mental health days, and a company-wide end-of-year shutdown to recharge.
• $500 stipend for home office setup.
• Unlimited token usage and access to AI tools
• A fast-moving, high-impact environment where your leadership and ideas directly shape the future of the company.

If this sounds like the kind of challenge and opportunity you’re looking for, apply now and let’s build something great together.

Rootly is an equal opportunity employer. We aim to create an environment where every team member at Rootly feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.