Universal Agent (Not Remote) at Rollins, Inc. in Honolulu, HI

Summary: Rollins, Inc. is a global residential and business service provider specializing in pest management. The Customer Service Specialist role is essential for ensuring customer satisfaction by handling service requests, scheduling appointments, and maintaining accurate customer records.

Responsibilities:
- Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
- Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
- Reschedule unserviced accounts within 24 hours
- Participate in quality assurance processes, programs and initiatives
- Safeguard customer’s privacy and other proprietary information

Required Qualifications:
- High School Diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently

Preferred Qualifications:
- Previous experience in Customer Service or Sales preferred

Required Skills: Sales, Microsoft Office

Benefits: Career with growth potential and benefits that go beyond the basics, Full medical, dental and vision coverage for you and your family, More than a job—career with growth potential and benefits, Opportunities to volunteer and give back, Receive all the tools you need to succeed, 401(k) program, 401(k) plan with company match, Employee stock purchase plan, Paid vacation, holidays, and sick leave, Employee discounts, Tuition reimbursement, Dependent scholarship awards, Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance, Industry leading, quality, comprehensive training program