Customer Service Specialist at Rollins, Inc. in Burlingame, CA

Summary: Rollins, Inc. is a global residential and business service provider known for its pest management services. The Customer Service Specialist will ensure customer satisfaction by managing service requests, scheduling appointments, and maintaining accurate customer information in a fast-paced environment. Responsibilities: - Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments - Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you! - Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate - Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs - Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results - Reschedule unserviced accounts within 24 hours - Participate in quality assurance processes, programs and initiatives - Safeguard customer’s privacy and other proprietary information Required Qualifications: - High School Diploma or equivalent required - Excellent interpersonal and communication skills - Basic computer skills in various software and web-based applications - Proficient in Microsoft Office - Strong attention to detail and follow through - Demonstrated ability to prioritize tasks and manage time efficiently Preferred Qualifications: - Previous experience in Customer Service or Sales preferred Required Skills: Customer service, Sales, Basic computer skills, Web-based applications, Microsoft Office, Prioritization Benefits: Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance, 401(k) plan with company match, Employee stock purchase plan, Paid vacation, holidays, and sick leave, Employee discounts, Tuition reimbursement, Dependent scholarship awards, Industry leading, quality, comprehensive training program