Customer Service Specialist at Rollins, Inc. in Timonium, MD

Summary: Rollins, Inc. is a global residential and business service provider known for its pest management services. The Customer Service Specialist role is vital for ensuring customer satisfaction by managing service requests, scheduling appointments, and resolving issues effectively.

Responsibilities:
- This role is based onsite and requires working from our office location during regular business hours
- Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
- Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
- Reschedule unserviced accounts within 24 hours
- Participate in quality assurance processes, programs, and initiatives
- Safeguards customer’s privacy and other proprietary information

Required Qualifications:
- High School Diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently

Preferred Qualifications:
- Previous experience in Customer Service or Sales

Required Skills: Sales, Microsoft Office, Windows-based systems, Web-based systems, Computer software applications

Benefits: Full medical, dental and vision coverage for you and your family, 401(k) program, Opportunities to volunteer and give back, Award-winning training program, This includes full medical, dental and vision coverage for you and your family, Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance, 401(k) plan with company match, employee stock purchase plan, Paid vacation, holidays, and sick leave, Employee discounts, tuition reimbursement, dependent scholarship awards, Industry leading, quality, comprehensive training program, Role is based onsite and requires working from our office location during regular business hours