Customer Service Representative--Chicago,… at Rollins, Inc. · Antioch

Summary: OPC Pest Services is rapidly expanding in the Northeastern Illinois and Chicago service areas, and they are seeking a Customer Service Representative. This role involves coordinating schedules, resolving customer issues, and providing exceptional service to both customers and technicians. Responsibilities: - Provide exceptional customer service and a quality experience to internal and external clients - Prioritize, plan and complete daily tasks, special projects, and assignments - Facilitate accounts receivable and collection efforts - Manage administrative requests and tasks - Provide proactive customer follow-up in a timely manner - Deliver accurate service and promotional information - Maintain accurate records utilizing customer service software applications - Partner with management to manage expectations and meet deadlines - Assist in scheduling of service routes - Produce accurate and timely reports - Ensure that work is complete and results are satisfactory - Assist in training of new team members as requested/needed - Demonstrate strong attention to detail and accuracy Required Qualifications: - High school degree or equivalent - Excellent phone etiquette and friendly, professional demeanor - Strong organizational skills and ability to manage multiple priorities, i.e. multi-task - Knowledge of MS Office environment with Word, Excel, and Outlook proficiency - Knowledge of customer service principles and best practices - Excellent written and verbal communication - Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers - We require successful completion of background check and drug screen Required Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, Customer service principles Benefits: Cut the commute--work from home!  Our CSRs are trained onsite to start then work from home (must have a designated home office space with acceptable internet speeds);, Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information);, 401(k) plan with 4.5% company match, Rollins Corporation employee stock purchase plan;, Six paid holidays and a generous PTO (paid time off) program--receive up to 15 PTO days your first year;, Employer discount program through PerkSpot;